Prestige Staffing
Desktop Support Technician
We're looking for a well-rounded Desktop Support Technician to join our on-site team in Wakefield. This isn't a "restart it and elevate" position - we need someone comfortable working across desktop support, Windows administration, networking fundamentals, and the Microsoft 365 ecosystem. You'll handle Tier 1 issues efficiently and have the skills to dig into more advanced problems without needing your hand held, while knowing when to call for backup.
What You'll Do
Provide hands-on support for hardware, software, and connectivity issues
Troubleshoot Windows desktops, laptops, and peripherals – including driver issues, OS problems, and application conflicts
Support and administer Microsoft 365 accounts, licenses, and common issues (Outlook, Teams, OneDrive, SharePoint basics)
Diagnose basic network issues – connectivity, DNS, DHCP, VPN, printer mapping
Set up, configure, and deploy end-user systems
Document support activities thoroughly and accurately
Escalate appropriately, but take ownership of issues within your scope
What You Bring
2+ years in desktop support, help desk, or a similar IT role
Working knowledge of Microsoft 365 administration (user management, basic troubleshooting)
Foundational networking knowledge – you understand IP addressing, DNS, DHCP, and can use basic tools (ping, tracert, ipconfig) effectively
Strong diagnostic instincts – you troubleshoot methodically, not randomly
Communication skills that work with both end-users and technical teams
Nice to Have
Experience with Active Directory (password resets, group membership, basic account management)
Familiarity with ticketing systems (Zendesk, ServiceNow, Freshdesk, etc.)
What We Offer
Growth opportunities within the organization
Training and professional development support
Competitive benefits package
Base pay range $50,000.00/yr - $75,000.00/yr
Seniority level Associate
Employment type Full-time
Job function Information Technology
#J-18808-Ljbffr
What You'll Do
Provide hands-on support for hardware, software, and connectivity issues
Troubleshoot Windows desktops, laptops, and peripherals – including driver issues, OS problems, and application conflicts
Support and administer Microsoft 365 accounts, licenses, and common issues (Outlook, Teams, OneDrive, SharePoint basics)
Diagnose basic network issues – connectivity, DNS, DHCP, VPN, printer mapping
Set up, configure, and deploy end-user systems
Document support activities thoroughly and accurately
Escalate appropriately, but take ownership of issues within your scope
What You Bring
2+ years in desktop support, help desk, or a similar IT role
Working knowledge of Microsoft 365 administration (user management, basic troubleshooting)
Foundational networking knowledge – you understand IP addressing, DNS, DHCP, and can use basic tools (ping, tracert, ipconfig) effectively
Strong diagnostic instincts – you troubleshoot methodically, not randomly
Communication skills that work with both end-users and technical teams
Nice to Have
Experience with Active Directory (password resets, group membership, basic account management)
Familiarity with ticketing systems (Zendesk, ServiceNow, Freshdesk, etc.)
What We Offer
Growth opportunities within the organization
Training and professional development support
Competitive benefits package
Base pay range $50,000.00/yr - $75,000.00/yr
Seniority level Associate
Employment type Full-time
Job function Information Technology
#J-18808-Ljbffr