Leap Health
Overview
Leap Health is a fast‑growing benefits solutions pioneer in employer specialty pharmacy, reshaping delivery and financing of life‑changing therapies.
We partner with Fortune 500 companies and leading TPAs to deliver lower costs, improved access, and better care through a novel approach that eliminates hidden markups, expands access to high‑quality infusion providers, and brings clarity and fairness to therapy pricing and payment.
Role Overview As Technical Implementation Manager, you will lead platform configurations, integrations, and technical implementation initiatives. The role bridges technical execution and client success, overseeing end‑to‑end implementations—from requirements gathering and SFTP file setup through go‑live—while identifying automation and scalability opportunities.
Key Responsibilities
Lead end‑to‑end technical onboarding of new clients, from scoping through go‑live.
Configure platform setups, SFTP connections, and eligibility, claims, and prior authorization files.
Manage QA of configurations and file processes to ensure data integrity and accuracy.
Support customer relaunches, expansions, and platform updates.
Serve as the primary technical resource for clients and vendor partners during onboarding.
Translate client requirements into scalable, repeatable solutions.
Build strong client relationships by proactively addressing technical issues and providing clear communication.
Create and maintain internal documentation (PRDs, SOPs, playbooks).
Identify and implement automation opportunities across file processing, data ingestion, and reporting.
Partner with engineering and operations to improve workflows and reduce manual interventions.
Lead remediation efforts for technical failures (root cause analysis, communication, fix validation).
Support Leap Health’s growth by standardizing technical implementation processes.
Success Metrics / Key KPIs
On‑time, accurate launches of client implementations.
High client satisfaction scores on technical delivery.
Reduced implementation errors and downstream processing issues.
Increased automation of eligibility/claims/prior authorization files and configuration processes.
Completion of department initiatives that improve scalability.
Ideal Candidate Profile Education
Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred.
Experience
3‑5 years in technical implementation, SaaS delivery, or technical operations (healthcare/healthtech strongly preferred).
Strong understanding of ETL pipelines, API integrations, HIPAA & SOC 2 compliance, SSO, PHI encryption, SQL, and data ingestion processes.
Experience with file transfer protocols (SFTP), eligibility data, claims data, prior authorizations, and healthcare integrations.
Prior client‑facing experience in technical account management or implementation.
Familiarity with project management and CRM tools (e.g., HubSpot, Salesforce, Asana).
Skills
Analytical mindset; adept at diagnosing data and integration issues.
Excellent communicator able to engage with both technical and non‑technical stakeholders.
Strong organizational skills; able to manage multiple concurrent implementations.
Independent, resourceful, and comfortable operating in a fast‑paced startup environment.
Mission‑driven with a passion for transforming U.S. healthcare.
Benefits
Medical, Dental, and Vision Insurance
Short & Long Term Disability, Life Insurance
Paid Time Off & Paid Parental Leave
Equal Opportunity Statement We are an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Us Leap Health seeks innovative professionals passionate about transforming healthcare. We value diversity and inclusion and provide a workplace where everyone can thrive. If that sounds exciting to you, join us.
#J-18808-Ljbffr
We partner with Fortune 500 companies and leading TPAs to deliver lower costs, improved access, and better care through a novel approach that eliminates hidden markups, expands access to high‑quality infusion providers, and brings clarity and fairness to therapy pricing and payment.
Role Overview As Technical Implementation Manager, you will lead platform configurations, integrations, and technical implementation initiatives. The role bridges technical execution and client success, overseeing end‑to‑end implementations—from requirements gathering and SFTP file setup through go‑live—while identifying automation and scalability opportunities.
Key Responsibilities
Lead end‑to‑end technical onboarding of new clients, from scoping through go‑live.
Configure platform setups, SFTP connections, and eligibility, claims, and prior authorization files.
Manage QA of configurations and file processes to ensure data integrity and accuracy.
Support customer relaunches, expansions, and platform updates.
Serve as the primary technical resource for clients and vendor partners during onboarding.
Translate client requirements into scalable, repeatable solutions.
Build strong client relationships by proactively addressing technical issues and providing clear communication.
Create and maintain internal documentation (PRDs, SOPs, playbooks).
Identify and implement automation opportunities across file processing, data ingestion, and reporting.
Partner with engineering and operations to improve workflows and reduce manual interventions.
Lead remediation efforts for technical failures (root cause analysis, communication, fix validation).
Support Leap Health’s growth by standardizing technical implementation processes.
Success Metrics / Key KPIs
On‑time, accurate launches of client implementations.
High client satisfaction scores on technical delivery.
Reduced implementation errors and downstream processing issues.
Increased automation of eligibility/claims/prior authorization files and configuration processes.
Completion of department initiatives that improve scalability.
Ideal Candidate Profile Education
Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred.
Experience
3‑5 years in technical implementation, SaaS delivery, or technical operations (healthcare/healthtech strongly preferred).
Strong understanding of ETL pipelines, API integrations, HIPAA & SOC 2 compliance, SSO, PHI encryption, SQL, and data ingestion processes.
Experience with file transfer protocols (SFTP), eligibility data, claims data, prior authorizations, and healthcare integrations.
Prior client‑facing experience in technical account management or implementation.
Familiarity with project management and CRM tools (e.g., HubSpot, Salesforce, Asana).
Skills
Analytical mindset; adept at diagnosing data and integration issues.
Excellent communicator able to engage with both technical and non‑technical stakeholders.
Strong organizational skills; able to manage multiple concurrent implementations.
Independent, resourceful, and comfortable operating in a fast‑paced startup environment.
Mission‑driven with a passion for transforming U.S. healthcare.
Benefits
Medical, Dental, and Vision Insurance
Short & Long Term Disability, Life Insurance
Paid Time Off & Paid Parental Leave
Equal Opportunity Statement We are an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Us Leap Health seeks innovative professionals passionate about transforming healthcare. We value diversity and inclusion and provide a workplace where everyone can thrive. If that sounds exciting to you, join us.
#J-18808-Ljbffr