Hutchinson Clinic
Join to apply for the
Patient Accounts Representative
role at
Hutchinson Clinic
Assist patients with all aspects of their clinic bill and health insurance claims. Counsel patients regarding insurance and billing questions.
Essential Functions & Responsibilities
Access patient records and update payment and medical insurance information
Process patient payments and refunds
Identify medical coding mistakes, typing errors, as well as patient underpayments or overpayments and rectify them accordingly
Create suitable payment plans for patients based on their monthly income and financial obligations
Communicate with medical insurance providers to verify whether patient treatments will be covered
Answer patients’ questions in person and by phone regarding unsettled medical bills, reimbursements, and billing discrepancies
Contact patients by phone or via mail to inform them of overdue balances
Contact collection agencies or attorneys to initiate the payment collection process for delinquent accounts
Assist patients in applying for financial assistance and determine eligibility
Consistently demonstrate good use of time and resources
Attend training events and maintain competency as required to perform duties
Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA)
Be familiar with and consistently implement the organization’s mission and all approved policies, protocols, and procedures
Performance Measures
Serves on committees and work groups upon request
Performs other duties that may be assigned from time to time
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Patient Accounts Representative
role at
Hutchinson Clinic
Assist patients with all aspects of their clinic bill and health insurance claims. Counsel patients regarding insurance and billing questions.
Essential Functions & Responsibilities
Access patient records and update payment and medical insurance information
Process patient payments and refunds
Identify medical coding mistakes, typing errors, as well as patient underpayments or overpayments and rectify them accordingly
Create suitable payment plans for patients based on their monthly income and financial obligations
Communicate with medical insurance providers to verify whether patient treatments will be covered
Answer patients’ questions in person and by phone regarding unsettled medical bills, reimbursements, and billing discrepancies
Contact patients by phone or via mail to inform them of overdue balances
Contact collection agencies or attorneys to initiate the payment collection process for delinquent accounts
Assist patients in applying for financial assistance and determine eligibility
Consistently demonstrate good use of time and resources
Attend training events and maintain competency as required to perform duties
Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA)
Be familiar with and consistently implement the organization’s mission and all approved policies, protocols, and procedures
Performance Measures
Serves on committees and work groups upon request
Performs other duties that may be assigned from time to time
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr