City of New York
Job Summary
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers by licensing nearly 45,000 businesses and enforcing key consumer protection and workplace laws. DCWP also conducts research, advocates for public policy, and provides tools and resources to support consumers and working families. For more information, call 311 or visit
nyc.gov/dcwp .
Key Responsibilities
Lead and manage the daily operations of the Recruitment and On-Boarding Unit, ensuring all processes align with civil service regulations, DCWP protocols, and applicable employment laws. Act as the Agency’s representative at community job fairs, career expos, and hiring events to promote job openings and share information about DCWP’s mission and services. Build and maintain outreach partnerships with schools, nonprofits, community-based organizations, and professional associations to cultivate a broad and inclusive applicant pool. Promote civil service exams and job postings to the community through digital outreach, printed materials, in-person events, and community briefings. Partner with the Office of Diversity, Equity, Inclusion, and Accessibility (DEIA) to integrate equity-focused strategies into the recruitment process and ensure hiring practices are inclusive and accessible. Oversee and actively manage the Agency’s LinkedIn Recruiter platform to source, engage, and track prospective candidates. Provide ongoing support and regular communication to division hiring managers, offering status updates on candidate pipelines, recruitment timelines, and onboarding progress. Oversee all aspects of full-cycle recruitment including job posting creation, approvals, NYCAPS/eHire processing, candidate outreach, scheduling, and onboarding coordination. Lead recruitment for special program roles such as interns, Tobacco 21 aides, temps, volunteers, and consultants, ensuring compliance with internal policies and program goals. Maintain recruitment protocols and internal procedures, ensuring they are accurate, current, and responsive to audit recommendations and operational needs. Monitor and report on recruitment performance metrics; analyze trends and develop strategies to improve outreach efforts and recruitment outcomes.
Minimum Qualifications
A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Additional Information
The position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at
https://studentaid.gov/pslf/ .
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers by licensing nearly 45,000 businesses and enforcing key consumer protection and workplace laws. DCWP also conducts research, advocates for public policy, and provides tools and resources to support consumers and working families. For more information, call 311 or visit
nyc.gov/dcwp .
Key Responsibilities
Lead and manage the daily operations of the Recruitment and On-Boarding Unit, ensuring all processes align with civil service regulations, DCWP protocols, and applicable employment laws. Act as the Agency’s representative at community job fairs, career expos, and hiring events to promote job openings and share information about DCWP’s mission and services. Build and maintain outreach partnerships with schools, nonprofits, community-based organizations, and professional associations to cultivate a broad and inclusive applicant pool. Promote civil service exams and job postings to the community through digital outreach, printed materials, in-person events, and community briefings. Partner with the Office of Diversity, Equity, Inclusion, and Accessibility (DEIA) to integrate equity-focused strategies into the recruitment process and ensure hiring practices are inclusive and accessible. Oversee and actively manage the Agency’s LinkedIn Recruiter platform to source, engage, and track prospective candidates. Provide ongoing support and regular communication to division hiring managers, offering status updates on candidate pipelines, recruitment timelines, and onboarding progress. Oversee all aspects of full-cycle recruitment including job posting creation, approvals, NYCAPS/eHire processing, candidate outreach, scheduling, and onboarding coordination. Lead recruitment for special program roles such as interns, Tobacco 21 aides, temps, volunteers, and consultants, ensuring compliance with internal policies and program goals. Maintain recruitment protocols and internal procedures, ensuring they are accurate, current, and responsive to audit recommendations and operational needs. Monitor and report on recruitment performance metrics; analyze trends and develop strategies to improve outreach efforts and recruitment outcomes.
Minimum Qualifications
A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Additional Information
The position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at
https://studentaid.gov/pslf/ .
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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