Accion Opportunity Fund
Join to apply for the
Sr. Collections Manager
role at
Accion Opportunity Fund .
Accion Opportunity Fund Pay Range This range is provided by Accion Opportunity Fund. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $91,544.00/yr - $123,780.00/yr
Additional Compensation Types Annual Bonus
Location & Hybrid Schedule This hybrid position is located in Los Angeles, CA. Two days a week you will work from home and three days a week you will work in the office.
About Accion Opportunity Fund Accion Opportunity Fund (AOF) is a non‑profit that provides small business owners with access to capital, networks, and coaching. With over 30 years in the industry, AOF has deployed more than $1 billion in over 35,000 loans and supported 4 million business owners. Nearly 90 % of our clients come from underserved communities. In addition to loan services, AOF conducts original research, advocates for policy change, and funds community projects through its New Market Tax Credit program. AOF is dedicated to scaling its impact and ensuring financial sustainability while building a better system for underserved small businesses.
Role Summary We are seeking a
results‑driven, forward‑thinking Senior Operations Manager
to lead and optimize our commercial, small‑business, and equipment finance collections and recovery operations. This leader will own day‑to‑day performance, drive workforce management discipline, and develop strategies that balance strong recovery outcomes with excellent customer experience.
Job Duties and Responsibilities Strategic Leadership
Build and execute strategic plans that improve portfolio performance, reduce credit losses, and ensure operational stability.
Develop forward‑looking strategies that enhance recovery outcomes and support customers experiencing hardship.
Lead, coach, and elevate a team of collections and recovery professionals, including in‑house staff and outsourced agency partners.
Foster a culture of accountability, continuous improvement, and mission‑driven customer support.
Workforce Management & Capacity Planning
Oversee workforce management processes, including scheduling, forecasting, staffing models, and real‑time adherence.
Ensure staffing, capacity, and performance are aligned with contact strategy, service levels, and recovery goals.
Use data to anticipate volume trends, allocate resources, and adjust strategies to maximize productivity.
Operational Excellence
Continuously evaluate and optimize workflows, policies, and quality controls.
Leverage technology, automation, segmentation, and analytics—including advanced use of Microsoft Excel and other Office tools—to improve efficiency, transparency, and liquidation rates.
Regulatory Compliance
Ensure all collections and recovery activities meet federal, state, and local requirements, along with internal policies and risk standards.
Partner closely with Compliance, Legal, and Risk on audits, reviews, and regulatory expectations.
Performance Management
Monitor and report on key portfolio metrics, including roll rates, cure rates, liquidation results, and agency performance.
Identify trends and develop action plans to improve operational outcomes, service quality, and customer experience.
Cross‑Functional Collaboration
Partner with Operations, Servicing, Credit Risk, Compliance, Legal, and third‑party agencies to manage complex cases and align strategies.
Provide insightful portfolio and performance updates to senior leadership.
Identify operational and portfolio risks early and implement solutions that strengthen controls and reduce credit exposure.
Reinforce customer‑centric collections practices that maintain dignity, support financial wellness, and protect AOF’s mission and reputation.
Additional responsibilities as assigned by Manager.
MUST HAVES
Extensive experience in collections and recovery management within commercial, small business, and/or equipment finance lending.
Workforce management experience (e.g., forecasting, scheduling, capacity planning, real‑time management).
Proven ability to lead high‑performing teams and manage both direct and outsourced staff effectively.
Strong understanding of collections strategies, loss mitigation, recovery workflows, and regulatory requirements.
High proficiency in Microsoft Office tools—especially Excel, Outlook, Teams, Word, and PowerPoint— with the ability to analyze data, build reports/models, and communicate insights clearly.
Excellent analytical and critical‑thinking skills, with the ability to translate data into actionable decisions.
Proficiency with collections systems, CRM platforms, and performance management tools.
Strong communication and interpersonal skills with the ability to influence at all levels.
Sound judgment, common sense, and the ability to stay pragmatic and composed in dynamic environments.
Customer‑first mindset grounded in ethics, empathy, and mission alignment.
Based in (or willing to relocate to)
Commerce, CA .
Note A four‑year degree is
not
required. We value
practical experience, operational judgment, and critical thinking
above formal academic credentials.
NICE TO HAVES
Experience implementing automation, digital contact strategies, or AI‑enabled collections tools.
Industry certifications such as
CCP ,
CCE , or related credentials.
Fast‑paced environment requiring initiative, adaptability, and operational rigor.
PERKS AND BENEFITS This position offers a unique opportunity to shape and lead critical aspects of our collections and recovery operations. If you are a motivated professional with a passion for driving results and optimizing processes, we encourage you to apply.
Our mission is what motivates us to come to work each day. We know that happy employees are productive employees, which is why we offer a comprehensive benefits package that includes:
Competitive salary commensurate with experience.
An environment that values work‑life balance and monthly remote work reimbursements.
100% company‑funded Medical, Dental, Vision, Life & Disability coverage for employees (Based upon your plan selection). 90% company‑funded dependent coverage (Based upon your plan selection) as well as Flexible Spending Accounts.
Voluntary benefits with payroll deduction for Supplemental Life & AD&D insurance and legal plans.
Tax‑deferred & Roth 403(b) Retirement Plan with employer match.
Unlimited paid vacation days, 12 paid holidays, 1 floating paid holiday, 10 Sick days, and paid parental leave.
Equal Opportunity Statement We are an Equal Opportunity Employer and committed to improving diversity, equity, and inclusion at Accion Opportunity Fund. AOF does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor.
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Sr. Collections Manager
role at
Accion Opportunity Fund .
Accion Opportunity Fund Pay Range This range is provided by Accion Opportunity Fund. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $91,544.00/yr - $123,780.00/yr
Additional Compensation Types Annual Bonus
Location & Hybrid Schedule This hybrid position is located in Los Angeles, CA. Two days a week you will work from home and three days a week you will work in the office.
About Accion Opportunity Fund Accion Opportunity Fund (AOF) is a non‑profit that provides small business owners with access to capital, networks, and coaching. With over 30 years in the industry, AOF has deployed more than $1 billion in over 35,000 loans and supported 4 million business owners. Nearly 90 % of our clients come from underserved communities. In addition to loan services, AOF conducts original research, advocates for policy change, and funds community projects through its New Market Tax Credit program. AOF is dedicated to scaling its impact and ensuring financial sustainability while building a better system for underserved small businesses.
Role Summary We are seeking a
results‑driven, forward‑thinking Senior Operations Manager
to lead and optimize our commercial, small‑business, and equipment finance collections and recovery operations. This leader will own day‑to‑day performance, drive workforce management discipline, and develop strategies that balance strong recovery outcomes with excellent customer experience.
Job Duties and Responsibilities Strategic Leadership
Build and execute strategic plans that improve portfolio performance, reduce credit losses, and ensure operational stability.
Develop forward‑looking strategies that enhance recovery outcomes and support customers experiencing hardship.
Lead, coach, and elevate a team of collections and recovery professionals, including in‑house staff and outsourced agency partners.
Foster a culture of accountability, continuous improvement, and mission‑driven customer support.
Workforce Management & Capacity Planning
Oversee workforce management processes, including scheduling, forecasting, staffing models, and real‑time adherence.
Ensure staffing, capacity, and performance are aligned with contact strategy, service levels, and recovery goals.
Use data to anticipate volume trends, allocate resources, and adjust strategies to maximize productivity.
Operational Excellence
Continuously evaluate and optimize workflows, policies, and quality controls.
Leverage technology, automation, segmentation, and analytics—including advanced use of Microsoft Excel and other Office tools—to improve efficiency, transparency, and liquidation rates.
Regulatory Compliance
Ensure all collections and recovery activities meet federal, state, and local requirements, along with internal policies and risk standards.
Partner closely with Compliance, Legal, and Risk on audits, reviews, and regulatory expectations.
Performance Management
Monitor and report on key portfolio metrics, including roll rates, cure rates, liquidation results, and agency performance.
Identify trends and develop action plans to improve operational outcomes, service quality, and customer experience.
Cross‑Functional Collaboration
Partner with Operations, Servicing, Credit Risk, Compliance, Legal, and third‑party agencies to manage complex cases and align strategies.
Provide insightful portfolio and performance updates to senior leadership.
Identify operational and portfolio risks early and implement solutions that strengthen controls and reduce credit exposure.
Reinforce customer‑centric collections practices that maintain dignity, support financial wellness, and protect AOF’s mission and reputation.
Additional responsibilities as assigned by Manager.
MUST HAVES
Extensive experience in collections and recovery management within commercial, small business, and/or equipment finance lending.
Workforce management experience (e.g., forecasting, scheduling, capacity planning, real‑time management).
Proven ability to lead high‑performing teams and manage both direct and outsourced staff effectively.
Strong understanding of collections strategies, loss mitigation, recovery workflows, and regulatory requirements.
High proficiency in Microsoft Office tools—especially Excel, Outlook, Teams, Word, and PowerPoint— with the ability to analyze data, build reports/models, and communicate insights clearly.
Excellent analytical and critical‑thinking skills, with the ability to translate data into actionable decisions.
Proficiency with collections systems, CRM platforms, and performance management tools.
Strong communication and interpersonal skills with the ability to influence at all levels.
Sound judgment, common sense, and the ability to stay pragmatic and composed in dynamic environments.
Customer‑first mindset grounded in ethics, empathy, and mission alignment.
Based in (or willing to relocate to)
Commerce, CA .
Note A four‑year degree is
not
required. We value
practical experience, operational judgment, and critical thinking
above formal academic credentials.
NICE TO HAVES
Experience implementing automation, digital contact strategies, or AI‑enabled collections tools.
Industry certifications such as
CCP ,
CCE , or related credentials.
Fast‑paced environment requiring initiative, adaptability, and operational rigor.
PERKS AND BENEFITS This position offers a unique opportunity to shape and lead critical aspects of our collections and recovery operations. If you are a motivated professional with a passion for driving results and optimizing processes, we encourage you to apply.
Our mission is what motivates us to come to work each day. We know that happy employees are productive employees, which is why we offer a comprehensive benefits package that includes:
Competitive salary commensurate with experience.
An environment that values work‑life balance and monthly remote work reimbursements.
100% company‑funded Medical, Dental, Vision, Life & Disability coverage for employees (Based upon your plan selection). 90% company‑funded dependent coverage (Based upon your plan selection) as well as Flexible Spending Accounts.
Voluntary benefits with payroll deduction for Supplemental Life & AD&D insurance and legal plans.
Tax‑deferred & Roth 403(b) Retirement Plan with employer match.
Unlimited paid vacation days, 12 paid holidays, 1 floating paid holiday, 10 Sick days, and paid parental leave.
Equal Opportunity Statement We are an Equal Opportunity Employer and committed to improving diversity, equity, and inclusion at Accion Opportunity Fund. AOF does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor.
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