Sunbit
Collections Supervisor – Sunbit
The team at Sunbit is looking for an organized, ambitious, and service-oriented Collections Supervisor for our Las Vegas, Nevada office. As a Collections Supervisor, you are responsible for upholding Sunbit’s Customer Care Core Values, which include building a positive team and family spirit. An ideal Collections Supervisor provides a motivating and productive environment, helping to build and lead a team of 10–20 Collection Associates.
Work Schedule:
Must be available weekends.
What You’ll Be Doing:
Hire, Coach, and Develop new and existing associates
Oversee and engage in collections efforts with an experienced staff of Collectors trained to pursue delinquent accounts in a professional and courteous manner
Coach agents to gain knowledge and skills for excellent Customer Service and Collections practices
Lead weekly and monthly team huddles, presenting coaching programs for employee career advancement and employee retention
Assist with questions and/or escalations of customer and employee concerns
Monitor agent performance and provide monthly evaluations
Help develop and implement new policies and optimize current processes
Motivate and encourage agents through positive communication and feedback
Enforce Company policies for quality work and performance while ensuring compliance
Monitor employee time cards and scheduling for payroll submissions
Participate in interviews, administration of write-ups, termination, and co-worker improvement plans per company’s guidelines
What You Bring to the Table:
3 years experience in collections or Sales
High volume call center inbound and outbound
Must have managed min team size 12-20 agents.
Outstanding verbal and written communication skills
Proficient computer and analytical skills
Excellent organization and leadership abilities
Available to work early morning, evening, and/or weekend shifts
Great people skills and ability to build rapport
Knowledge of Five9 and Verint is a plus
Perks Included:
Join a Most Loved Workplace and #306 on the 2022 Inc 5000 list
Mission driven + empowered + collaborative environment
State of the art customer care contact center
Competitive pay and stock options
12 days of PTO your first year with increases thereafter + Holiday Pay
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Other fun team events and Spirit Days
Core Values for Success at Sunbit:
Serve others before self
Takes care of customers, and partners in a manner that demonstrates they are important
Own the impact
Ability to troubleshoot a variety of matters and holding yourself accountable
Strong organizational and time management skills with the ability to prioritize effectively
Build and maintain strong relationships with both customers and partners
Speak with customers and partners in a friendly, helpful and open demeanor
Act fast
Thrive in a fast-paced environment while maintaining a high level of support
Include always
Communicate well verbally and in writing, demonstrating empathy and understanding
Innovate for good
Establishes scalable capabilities by applying best practices to your workday.
Recruitment Fraud Disclaimer:
We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at hr@sunbit.com to confirm.
Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
Seniority level Not Applicable
Employment type Full-time
Job function Customer Service
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Work Schedule:
Must be available weekends.
What You’ll Be Doing:
Hire, Coach, and Develop new and existing associates
Oversee and engage in collections efforts with an experienced staff of Collectors trained to pursue delinquent accounts in a professional and courteous manner
Coach agents to gain knowledge and skills for excellent Customer Service and Collections practices
Lead weekly and monthly team huddles, presenting coaching programs for employee career advancement and employee retention
Assist with questions and/or escalations of customer and employee concerns
Monitor agent performance and provide monthly evaluations
Help develop and implement new policies and optimize current processes
Motivate and encourage agents through positive communication and feedback
Enforce Company policies for quality work and performance while ensuring compliance
Monitor employee time cards and scheduling for payroll submissions
Participate in interviews, administration of write-ups, termination, and co-worker improvement plans per company’s guidelines
What You Bring to the Table:
3 years experience in collections or Sales
High volume call center inbound and outbound
Must have managed min team size 12-20 agents.
Outstanding verbal and written communication skills
Proficient computer and analytical skills
Excellent organization and leadership abilities
Available to work early morning, evening, and/or weekend shifts
Great people skills and ability to build rapport
Knowledge of Five9 and Verint is a plus
Perks Included:
Join a Most Loved Workplace and #306 on the 2022 Inc 5000 list
Mission driven + empowered + collaborative environment
State of the art customer care contact center
Competitive pay and stock options
12 days of PTO your first year with increases thereafter + Holiday Pay
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Other fun team events and Spirit Days
Core Values for Success at Sunbit:
Serve others before self
Takes care of customers, and partners in a manner that demonstrates they are important
Own the impact
Ability to troubleshoot a variety of matters and holding yourself accountable
Strong organizational and time management skills with the ability to prioritize effectively
Build and maintain strong relationships with both customers and partners
Speak with customers and partners in a friendly, helpful and open demeanor
Act fast
Thrive in a fast-paced environment while maintaining a high level of support
Include always
Communicate well verbally and in writing, demonstrating empathy and understanding
Innovate for good
Establishes scalable capabilities by applying best practices to your workday.
Recruitment Fraud Disclaimer:
We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at hr@sunbit.com to confirm.
Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
Seniority level Not Applicable
Employment type Full-time
Job function Customer Service
#J-18808-Ljbffr