LiveOak Fiber
Join to apply for the
Technical Support Representative
role at
LiveOak Fiber .
LiveOak Fiber offers 100% company‑paid medical, dental, vision benefits, and bonus potential. Our offices are located near the Emerald Coast of Florida and the Golden Isles of Georgia. Below is an overview of the role and what we are looking for in a successful candidate.
Position Overview & Purpose The Technical Support Representative provides frontline technical assistance to customers by diagnosing service issues, troubleshooting network‑related problems, and supporting the provisioning of voice and data services. This role ensures timely resolution of customer concerns, accurate documentation, and coordination with internal teams to deliver an excellent customer experience.
Essential Duties & Responsibilities
Troubleshoot and resolve customer technical issues through digital communication channels
Assist with provisioning of voice and data services and phone number porting
Process new customer orders and update existing accounts
Schedule installations, work orders, and trouble calls
Apply foundational networking principles to diagnose service‑related problems
Work daily tickets using customer service and ticketing systems
Collaborate with engineering and customer service teams to resolve escalated issues
Use tools such as Calix Cloud to monitor and troubleshoot customer network performance
Escalate complex issues when appropriate to ensure timely resolution
Conduct proactive outreach to address potential service concerns and gather customer feedback
Knowledge, Skills & Abilities
Strong customer service orientation with clear communication skills
Basic understanding of fiber internet services, networking, and related equipment
Effective troubleshooting and problem‑solving abilities
Proficiency with customer service platforms, ticketing systems, and diagnostic tools
Ability to work independently and collaboratively in a team environment
Detail‑oriented with strong organizational and time‑management skills
Basic Qualifications & Competencies
Minimum 2 years of technical support experience with networking or telecommunications background
Experience supporting voice services, provisioning, and updating customer accounts
Experience scheduling work orders using dispatch or service systems
Familiarity with billing and provisioning platforms
Ability to work flexible hours, including occasional nights and weekends
Strong communication, customer service, and problem‑solving skills
Technical certifications (e.g., Network+, CCNA) are a plus
Preferred Qualifications & Competencies
Associate degree or equivalent experience
Experience in the telecommunications or ISP industry
Knowledge of fiber optic technology and related equipment
Certifications in customer service or technical support
Physical Demands & Working Environment
Walking: up to 40%
Standing: up to 40%
Reaching: up to 10%
Lifting/Bending: up to 10%
Work environment includes both indoor and occasional outdoor tasks
Ability to lift up to 45 pounds
Travel: 10%
STATEMENT The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.
This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.
This job description in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).
Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug‑free workplace policy to ensure the well‑being and productivity of our team.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Technical Support Representative
role at
LiveOak Fiber .
LiveOak Fiber offers 100% company‑paid medical, dental, vision benefits, and bonus potential. Our offices are located near the Emerald Coast of Florida and the Golden Isles of Georgia. Below is an overview of the role and what we are looking for in a successful candidate.
Position Overview & Purpose The Technical Support Representative provides frontline technical assistance to customers by diagnosing service issues, troubleshooting network‑related problems, and supporting the provisioning of voice and data services. This role ensures timely resolution of customer concerns, accurate documentation, and coordination with internal teams to deliver an excellent customer experience.
Essential Duties & Responsibilities
Troubleshoot and resolve customer technical issues through digital communication channels
Assist with provisioning of voice and data services and phone number porting
Process new customer orders and update existing accounts
Schedule installations, work orders, and trouble calls
Apply foundational networking principles to diagnose service‑related problems
Work daily tickets using customer service and ticketing systems
Collaborate with engineering and customer service teams to resolve escalated issues
Use tools such as Calix Cloud to monitor and troubleshoot customer network performance
Escalate complex issues when appropriate to ensure timely resolution
Conduct proactive outreach to address potential service concerns and gather customer feedback
Knowledge, Skills & Abilities
Strong customer service orientation with clear communication skills
Basic understanding of fiber internet services, networking, and related equipment
Effective troubleshooting and problem‑solving abilities
Proficiency with customer service platforms, ticketing systems, and diagnostic tools
Ability to work independently and collaboratively in a team environment
Detail‑oriented with strong organizational and time‑management skills
Basic Qualifications & Competencies
Minimum 2 years of technical support experience with networking or telecommunications background
Experience supporting voice services, provisioning, and updating customer accounts
Experience scheduling work orders using dispatch or service systems
Familiarity with billing and provisioning platforms
Ability to work flexible hours, including occasional nights and weekends
Strong communication, customer service, and problem‑solving skills
Technical certifications (e.g., Network+, CCNA) are a plus
Preferred Qualifications & Competencies
Associate degree or equivalent experience
Experience in the telecommunications or ISP industry
Knowledge of fiber optic technology and related equipment
Certifications in customer service or technical support
Physical Demands & Working Environment
Walking: up to 40%
Standing: up to 40%
Reaching: up to 10%
Lifting/Bending: up to 10%
Work environment includes both indoor and occasional outdoor tasks
Ability to lift up to 45 pounds
Travel: 10%
STATEMENT The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.
This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.
This job description in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).
Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug‑free workplace policy to ensure the well‑being and productivity of our team.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr