Daikin Applied Americas
Warranty Administration Specialist I
Daikin Applied Americas, Minneapolis, Minnesota, United States, 55447
Join to apply for the
Warranty Administration Specialist I
role at
Daikin Applied Americas
Location:
Plymouth, MN (Hybrid – Mostly Work from Home – Need to live within driving distance from Plymouth, MN)
What You Will Do
Lead teams to review and improve existing warranty processes and work with warranty administrators from the business units to review and improve intra-business warranty processes that will effectively reduce overall warranty costs to Daikin Applied
Respond to customer’s inquiries regarding warranty coverage, terms, return policies, and ordering/returns/claims processes
Review warranty orders for compliance with warranty coverage and terms
Monitor Verification Report hourly. Review and release orders for warranty replacement parts that comply with warranty administration guidelines
Maintain accuracy of warranty information in the system
Monitor Process Report for billing on a weekly basis. Initiate billing of non-returned warranty parts and credit for warranty replacement parts that were initially billed for, have been reclassified, returned, etc.
Process manual RMAs (Return Material Authorization)
Process late return letters on a weekly basis
Minimum Qualifications
2-4 years of customer service experience in a warranty environment
Strong computer skills
Preferred Knowledge and Skills
HVAC Knowledge
Benefits
Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer match
Paid time off and company paid holidays
Paid sick time in accordance with the federal, state and local law
Tuition Reimbursement after 6 months of continuous service
The typical hourly pay rate for this position ranges from $23.66 - $36.59 in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
#J-18808-Ljbffr
Warranty Administration Specialist I
role at
Daikin Applied Americas
Location:
Plymouth, MN (Hybrid – Mostly Work from Home – Need to live within driving distance from Plymouth, MN)
What You Will Do
Lead teams to review and improve existing warranty processes and work with warranty administrators from the business units to review and improve intra-business warranty processes that will effectively reduce overall warranty costs to Daikin Applied
Respond to customer’s inquiries regarding warranty coverage, terms, return policies, and ordering/returns/claims processes
Review warranty orders for compliance with warranty coverage and terms
Monitor Verification Report hourly. Review and release orders for warranty replacement parts that comply with warranty administration guidelines
Maintain accuracy of warranty information in the system
Monitor Process Report for billing on a weekly basis. Initiate billing of non-returned warranty parts and credit for warranty replacement parts that were initially billed for, have been reclassified, returned, etc.
Process manual RMAs (Return Material Authorization)
Process late return letters on a weekly basis
Minimum Qualifications
2-4 years of customer service experience in a warranty environment
Strong computer skills
Preferred Knowledge and Skills
HVAC Knowledge
Benefits
Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer match
Paid time off and company paid holidays
Paid sick time in accordance with the federal, state and local law
Tuition Reimbursement after 6 months of continuous service
The typical hourly pay rate for this position ranges from $23.66 - $36.59 in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
#J-18808-Ljbffr