Edupoint Educational Systems
SRC Business Analyst
Edupoint Educational Systems, Arizona City, Arizona, United States, 85123
Description
HOURS: Eight hour shift M-F within 6:00 am to 6:00 pm MST operating hours.
Job Purpose The primary purpose of the State Reporting Code Business Analyst (SRC BA) is to work with state and federal agencies to ensure Edupoint’s K-12 education software products meet federal and state mandates.
Job Summary The SRC BA is responsible to work with federal and state agencies as well as customer representatives and Edupoint internal staff to conduct and document business and software product analyses. The SRC BA will also develop detailed functional specification design documentation in support of Edupoint’s K-12 education software products. Demand for such activities and documents may be the result of contractual obligations to provide state reporting customizations and/or enhancements as part of new customer implementations, changes or additions to state reporting requirements mandated by federal and state departments of education, product improvements resulting from defect notification by customers, internal decisions to add or improve product features and functions for federal or state reporting, and internal meetings resulting in action items to improve best practice or procedural process.
To ensure continued high quality and market acceptance, it is critical that customer requirements for new and modified state and federal reporting capabilities are thoroughly solicited, analyzed, and documented, and that detailed functional and technical designs are accurately documented. Therefore, the SRC BA shall be responsible for the quality assurance life cycle of each assigned state. It is the primary role of the SRC BA to facilitate these important software development life cycle activities and to produce the artifacts and documentation required.
The SRC BA works directly with Edupoint customers to solicit and gather product requirements, clearly define feature and function scope, facilitate process definition and redesign, and generate standard documentation thereof. In collaboration with the SRC BA Manager, the SRC BA functions as the technical liaison between state and federal agencies, developers in the Software Services Department and Edupoint customers. The SRC BA works closely with staff in the Customer Resource Center, Partner Success Managers and Project Managers to ensure product requirements and designs are effective and completed on schedule.
Job Duties
Maintain proficient knowledge of state reporting and federal guidelines in assigned state(s), as well as working towards becoming a Subject Matter Expert in all aspects of state reporting and federal requirements
Lead business and technical analysis sessions to identify requirements to meet current and projected demands for software product changes
Elicit requirements using interviews, analysis, workshops, storyboarding, use‑case scenarios, and task/workflow analysis
Communicate and collaborate with external clients and internal staff to align state reporting with federal and state standards
Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high‑level information into specific details for general understanding
Maintain artifacts as required (using standard templates), including product requirements documents and functional and technical design documents
Maintain timely communication with customers and internal staff to meet deadlines
Monitor and maintain state dashboard ticket information ensuring proper documentation from CRC for development tickets
Align stakeholders on business process requirements, software and system requirements, and product features and functions
Report state project status to SRC BA Manager on a regular basis
Provide training for CRC for state reporting when required
Conduct product demonstrations for new customers when required
Provide internal 3rd level support to CRC for state and federal reporting
Work collaboratively with other subject matter experts, business analysts, team leads, and team members to improve best practices
Manage each state implementation as assigned
Ensure all state report requirements are gathered 90 days before the delivery date
Identify new state reporting requirements (new reports, extracts and/or modifications to existing processes) within 45 days of being communicated by the state agency
Maintain state roadmaps for deliverables using help desk state reporting extract screens and other tools
Participate in planning meetings for assigned states to ensure state deliverables are delivered in a timely manner
Maintain state and federal reporting requirements and quality assurance for each release cycle
Help with Development and execution test strategies and test cases based on functional design specifications
Provide assistance and participate in peer reviews with other members of the state reporting team
Participate in state vendor meetings onsite as well as during scheduled conference calls
Attend and present at Annual Users Conference
Other duties as assigned
Job Requirements – Knowledge / Skills / Abilities Knowledge
Working level competence in the use of the Microsoft Office suite of products
Familiarity with K‑12 Education software products preferred
Conversant with state‑of‑the‑art software technologies, such as web‑based solutions, SQL, XML, etc.
Experience and skills with Microsoft Visual Studio and associated source‑code control tools preferred
Skills
Strong customer service orientation and skills
Strong attention to detail
Effective oral and written communication skills
Solid interviewing and facilitation skills
Skilled in documenting business requirements, use cases, activity diagrams, UML, Structured Analysis, etc.
Abilities
Ability to work both independently and collaboratively
Strong analytical abilities
Well‑developed ability to multitask
Ability to manage multiple projects simultaneously
Ability to interact with staff (at all levels) in a fast‑paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient
Strong decision‑making ability, with a high level of professionalism, sensitivity and confidentiality
Education and/or Experience
Bachelor’s degree or equivalent work experience in customer service and/or quality assurance
3 years’ experience in software business analysis work or related SRC analyst work preferred
Minimum 1 year of knowledge of Synergy™ SIS required
Certificates, Licenses, Registrations
None
Benefits In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):
Medical Insurance w/Prescription Drug Coverage
Dental Insurance
Vision Insurance
Generous Paid Time Off & Holidays
Long Term Disability Insurance
Life & Accidental Death & Dismemberment
Paid Maternity & Paternity Leave
Bereavement Leave
Professional Development Opportunities
Onsite Flu Shots for Staff & Immediate Family
Stocked Kitchen w/Healthy Snacks & Drinks
TRP Carpool Program
Employee Assistance Program
Opportunities for Community Involvement
Employer and Employee Contributed Health FSA
Employee Contributed Dependent Care FSA
401K Plan w/Company Matching & Immediate Vesting
Short Term Disability Insurance
Health & Wellness Program
Company Sponsored Fitness Challenge
Pet Insurance
Free Parking
Typical Physical Demands and Work Environment Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies, occasionally lifting files, objects, or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment, as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Visual acuity necessary to work extended hours on computer screens. Ability to work in an environment with moderate noise and which can be fast‑paced and project‑intensive. Travel in the performance of duties may be required.
Edupoint Educational Systems is an Equal Employment Opportunity Employer. Edupoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Job Purpose The primary purpose of the State Reporting Code Business Analyst (SRC BA) is to work with state and federal agencies to ensure Edupoint’s K-12 education software products meet federal and state mandates.
Job Summary The SRC BA is responsible to work with federal and state agencies as well as customer representatives and Edupoint internal staff to conduct and document business and software product analyses. The SRC BA will also develop detailed functional specification design documentation in support of Edupoint’s K-12 education software products. Demand for such activities and documents may be the result of contractual obligations to provide state reporting customizations and/or enhancements as part of new customer implementations, changes or additions to state reporting requirements mandated by federal and state departments of education, product improvements resulting from defect notification by customers, internal decisions to add or improve product features and functions for federal or state reporting, and internal meetings resulting in action items to improve best practice or procedural process.
To ensure continued high quality and market acceptance, it is critical that customer requirements for new and modified state and federal reporting capabilities are thoroughly solicited, analyzed, and documented, and that detailed functional and technical designs are accurately documented. Therefore, the SRC BA shall be responsible for the quality assurance life cycle of each assigned state. It is the primary role of the SRC BA to facilitate these important software development life cycle activities and to produce the artifacts and documentation required.
The SRC BA works directly with Edupoint customers to solicit and gather product requirements, clearly define feature and function scope, facilitate process definition and redesign, and generate standard documentation thereof. In collaboration with the SRC BA Manager, the SRC BA functions as the technical liaison between state and federal agencies, developers in the Software Services Department and Edupoint customers. The SRC BA works closely with staff in the Customer Resource Center, Partner Success Managers and Project Managers to ensure product requirements and designs are effective and completed on schedule.
Job Duties
Maintain proficient knowledge of state reporting and federal guidelines in assigned state(s), as well as working towards becoming a Subject Matter Expert in all aspects of state reporting and federal requirements
Lead business and technical analysis sessions to identify requirements to meet current and projected demands for software product changes
Elicit requirements using interviews, analysis, workshops, storyboarding, use‑case scenarios, and task/workflow analysis
Communicate and collaborate with external clients and internal staff to align state reporting with federal and state standards
Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high‑level information into specific details for general understanding
Maintain artifacts as required (using standard templates), including product requirements documents and functional and technical design documents
Maintain timely communication with customers and internal staff to meet deadlines
Monitor and maintain state dashboard ticket information ensuring proper documentation from CRC for development tickets
Align stakeholders on business process requirements, software and system requirements, and product features and functions
Report state project status to SRC BA Manager on a regular basis
Provide training for CRC for state reporting when required
Conduct product demonstrations for new customers when required
Provide internal 3rd level support to CRC for state and federal reporting
Work collaboratively with other subject matter experts, business analysts, team leads, and team members to improve best practices
Manage each state implementation as assigned
Ensure all state report requirements are gathered 90 days before the delivery date
Identify new state reporting requirements (new reports, extracts and/or modifications to existing processes) within 45 days of being communicated by the state agency
Maintain state roadmaps for deliverables using help desk state reporting extract screens and other tools
Participate in planning meetings for assigned states to ensure state deliverables are delivered in a timely manner
Maintain state and federal reporting requirements and quality assurance for each release cycle
Help with Development and execution test strategies and test cases based on functional design specifications
Provide assistance and participate in peer reviews with other members of the state reporting team
Participate in state vendor meetings onsite as well as during scheduled conference calls
Attend and present at Annual Users Conference
Other duties as assigned
Job Requirements – Knowledge / Skills / Abilities Knowledge
Working level competence in the use of the Microsoft Office suite of products
Familiarity with K‑12 Education software products preferred
Conversant with state‑of‑the‑art software technologies, such as web‑based solutions, SQL, XML, etc.
Experience and skills with Microsoft Visual Studio and associated source‑code control tools preferred
Skills
Strong customer service orientation and skills
Strong attention to detail
Effective oral and written communication skills
Solid interviewing and facilitation skills
Skilled in documenting business requirements, use cases, activity diagrams, UML, Structured Analysis, etc.
Abilities
Ability to work both independently and collaboratively
Strong analytical abilities
Well‑developed ability to multitask
Ability to manage multiple projects simultaneously
Ability to interact with staff (at all levels) in a fast‑paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient
Strong decision‑making ability, with a high level of professionalism, sensitivity and confidentiality
Education and/or Experience
Bachelor’s degree or equivalent work experience in customer service and/or quality assurance
3 years’ experience in software business analysis work or related SRC analyst work preferred
Minimum 1 year of knowledge of Synergy™ SIS required
Certificates, Licenses, Registrations
None
Benefits In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):
Medical Insurance w/Prescription Drug Coverage
Dental Insurance
Vision Insurance
Generous Paid Time Off & Holidays
Long Term Disability Insurance
Life & Accidental Death & Dismemberment
Paid Maternity & Paternity Leave
Bereavement Leave
Professional Development Opportunities
Onsite Flu Shots for Staff & Immediate Family
Stocked Kitchen w/Healthy Snacks & Drinks
TRP Carpool Program
Employee Assistance Program
Opportunities for Community Involvement
Employer and Employee Contributed Health FSA
Employee Contributed Dependent Care FSA
401K Plan w/Company Matching & Immediate Vesting
Short Term Disability Insurance
Health & Wellness Program
Company Sponsored Fitness Challenge
Pet Insurance
Free Parking
Typical Physical Demands and Work Environment Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies, occasionally lifting files, objects, or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment, as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Visual acuity necessary to work extended hours on computer screens. Ability to work in an environment with moderate noise and which can be fast‑paced and project‑intensive. Travel in the performance of duties may be required.
Edupoint Educational Systems is an Equal Employment Opportunity Employer. Edupoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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