Enterprise
Customer Assistance Representative - Orleans
Enterprise, Oklahoma City, Oklahoma, United States
Customer Assistance Representative - Orleans
Overview
The Enterprise brand of Enterprise Mobility is seeking a Customer Assistance Representative Senior (CAR Sr) to provide a high level of customer service. The CAR Sr will assist both internal and external customers, primarily face‑to‑face, supporting branch and rental needs. The position is based out of our Orleans office at 25 Canal Road, Orleans, MA 02653, and during peak season (Memorial Day – Labor Day) may also be required to work in our Provincetown office at 176 Race Point Road, Provincetown, MA 02657. The starting pay is $18 per hour.
Benefits Package
Paid time off Employee discount Retirement savings plan Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) Life Insurance Training and development
Schedule Monday‑Friday: 7:00 am – 3:30 pm, weekends required during peak season.
Responsibilities
Take incoming calls – reservations, rate quotes, general questions and provide resolution for customers, other branches, insurance companies, dealerships, repair shops and vendors. Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned. Provide a high level of customer service by assisting customers and assessing rental needs in person and over the phone. Meet and greet customers in a friendly and timely manner. Provide directions and general assistance. Assess condition of rentals upon return and process returns, check‑ins and exit kiosk transactions. Effectively market the company while picking up and/or dropping off customers in a safe and courteous manner and assist customers as needed. Understand and communicate rental terms and conditions, vehicle features and other services. Sell optional protection products, upgrades, fuel options and other additional equipment. Notify Management of any known vehicle problems and any required vehicle maintenance. Clean vehicle interior and exterior by hand or by operating washing equipment when needed. Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance and process customer billing. Perform miscellaneous and backup duties as assigned.
Qualifications
High school diploma or GED equivalent required. Some college preferred. Must have at least 6 months prior customer service retail or administrative support experience. Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be at least 18 years old.
Equal Opportunity Employer/Disability/Veterans.
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Benefits Package
Paid time off Employee discount Retirement savings plan Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) Life Insurance Training and development
Schedule Monday‑Friday: 7:00 am – 3:30 pm, weekends required during peak season.
Responsibilities
Take incoming calls – reservations, rate quotes, general questions and provide resolution for customers, other branches, insurance companies, dealerships, repair shops and vendors. Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned. Provide a high level of customer service by assisting customers and assessing rental needs in person and over the phone. Meet and greet customers in a friendly and timely manner. Provide directions and general assistance. Assess condition of rentals upon return and process returns, check‑ins and exit kiosk transactions. Effectively market the company while picking up and/or dropping off customers in a safe and courteous manner and assist customers as needed. Understand and communicate rental terms and conditions, vehicle features and other services. Sell optional protection products, upgrades, fuel options and other additional equipment. Notify Management of any known vehicle problems and any required vehicle maintenance. Clean vehicle interior and exterior by hand or by operating washing equipment when needed. Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance and process customer billing. Perform miscellaneous and backup duties as assigned.
Qualifications
High school diploma or GED equivalent required. Some college preferred. Must have at least 6 months prior customer service retail or administrative support experience. Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be at least 18 years old.
Equal Opportunity Employer/Disability/Veterans.
#J-18808-Ljbffr