Kettering Health
Connect Success Rep – IS Project Management
Kettering Health is hiring a Connect Success Rep – IS Project Management for a full‑time, days shift position in Miamisburg, Ohio.
Job Details Support Services | Miamisburg | Full Time | Days
Requirements
Associate degree or equivalent combination of education, certification, and experience
3+ years of experience working in a healthcare environment, preferably in a hospital system setting
2+ years of experience as a user of the Epic EMR
2+ years in a service‑related role requiring routine customer/patient interaction [Ohio, United States]
Epic Customer Success training within 1 year of hire
Strong communication and interpersonal skills
Knowledge of healthcare workflows and processes
Certifications related to Epic EMR implementation or support preferred but not required
Ability to build and maintain positive relationships with clients
Excellent problem‑solving and analytical skills
Proficiency in using technology and software applications
Knowledge of how to leverage data analytics and reporting tools
Presentation skills, necessary for client reviews
Responsibilities
Develop and maintain strong relationships with key stakeholders within client organizations, including IT leadership, clinical staff, and end‑users.
Understand customer goals and priorities through both virtual and on‑site interactions.
Develop and implement plans to achieve customer goals with Epic.
Serve as the primary point of contact for clients throughout the implementation and adoption process.
Hold performance reviews with clients.
Proactively communicate with end‑users and address their needs.
Monitor customer satisfaction and identify areas for improvement.
Maintain coverage of up to Connect 20 practices or 75 total providers.
Ensure customer satisfaction through ongoing surveys, ticket resolution time, and adoption metrics.
Track adoption and usage metrics including MyChart adoption rate, contract renewal rate, and feature usage.
Drive project success by ensuring on‑time delivery, budget adherence, and positive client outcomes.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Project Management and Information Technology, Hospitals and Health Care
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Job Details Support Services | Miamisburg | Full Time | Days
Requirements
Associate degree or equivalent combination of education, certification, and experience
3+ years of experience working in a healthcare environment, preferably in a hospital system setting
2+ years of experience as a user of the Epic EMR
2+ years in a service‑related role requiring routine customer/patient interaction [Ohio, United States]
Epic Customer Success training within 1 year of hire
Strong communication and interpersonal skills
Knowledge of healthcare workflows and processes
Certifications related to Epic EMR implementation or support preferred but not required
Ability to build and maintain positive relationships with clients
Excellent problem‑solving and analytical skills
Proficiency in using technology and software applications
Knowledge of how to leverage data analytics and reporting tools
Presentation skills, necessary for client reviews
Responsibilities
Develop and maintain strong relationships with key stakeholders within client organizations, including IT leadership, clinical staff, and end‑users.
Understand customer goals and priorities through both virtual and on‑site interactions.
Develop and implement plans to achieve customer goals with Epic.
Serve as the primary point of contact for clients throughout the implementation and adoption process.
Hold performance reviews with clients.
Proactively communicate with end‑users and address their needs.
Monitor customer satisfaction and identify areas for improvement.
Maintain coverage of up to Connect 20 practices or 75 total providers.
Ensure customer satisfaction through ongoing surveys, ticket resolution time, and adoption metrics.
Track adoption and usage metrics including MyChart adoption rate, contract renewal rate, and feature usage.
Drive project success by ensuring on‑time delivery, budget adherence, and positive client outcomes.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Project Management and Information Technology, Hospitals and Health Care
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