VOC Insights Lead for CX Transformation

A leading financial services company is seeking a Voice of Customer (VOC) Operations Analyst in Des Moines, Iowa. The role involves transforming customer feedback into actionable insights to enhance customer experience. Candidates should have a Bachelor's degree and 2+ years of experience in VOC, CX, or analytics. Responsibilities include creating VOC strategies, analyzing data, and developing dashboards that track customer sentiment. Knowledge of Qualtrics and strong analytical skills are preferred. Salary range is $67,500 - $150,000 per year. #J-18808-Ljbffr