Franciscan Missionaries of Our Lady University
Referral Representative - Patient Scheduling
Franciscan Missionaries of Our Lady University, Baton Rouge, Louisiana, us, 70873
Job Description
Primarily responsible for processing referrals from practice providers to specialists, hospitals and diagnostic centers ensuring that the facility and insurance provider requirements are met to ensure patients obtain required services in the appropriate setting. Also responsible for accurately validating patient information, verification of insurance coverage, and ensuring the patient's experience is best in class.
Responsibilities
Patient Access - Referrals Processes: Accurately and efficiently processes referrals to specialists, hospitals and diagnostic centers in accordance with physician orders, ensuring timely service in the most appropriate setting; coordinates the referrals with insurance providers to minimize financial liability to the patient.
Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
Obtains / scans outside clinic records after appointment to assure continuity of care.
Clinic Operations & Patient Flow: Actively supports clinic, practice, hospital and health system initiatives related to improvement in day-to-day operations.
Assists patients with access to government and community resources to enhance their access to health care services.
Performance Excellence: Actively supports the organization's performance excellence initiatives including Lean Six Sigma, performing duties that improve patient outcomes and satisfaction.
Culture of Excellence: Supports the organization's culture of excellence, making suggestions to improve patient experience and environment of care.
Other Duties as Assigned: Provides quality training and orientation for assigned employees.
Qualifications Education – High School or equivalent.
Special Skills – Strong organizational skills; professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Primarily responsible for processing referrals from practice providers to specialists, hospitals and diagnostic centers ensuring that the facility and insurance provider requirements are met to ensure patients obtain required services in the appropriate setting. Also responsible for accurately validating patient information, verification of insurance coverage, and ensuring the patient's experience is best in class.
Responsibilities
Patient Access - Referrals Processes: Accurately and efficiently processes referrals to specialists, hospitals and diagnostic centers in accordance with physician orders, ensuring timely service in the most appropriate setting; coordinates the referrals with insurance providers to minimize financial liability to the patient.
Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
Obtains / scans outside clinic records after appointment to assure continuity of care.
Clinic Operations & Patient Flow: Actively supports clinic, practice, hospital and health system initiatives related to improvement in day-to-day operations.
Assists patients with access to government and community resources to enhance their access to health care services.
Performance Excellence: Actively supports the organization's performance excellence initiatives including Lean Six Sigma, performing duties that improve patient outcomes and satisfaction.
Culture of Excellence: Supports the organization's culture of excellence, making suggestions to improve patient experience and environment of care.
Other Duties as Assigned: Provides quality training and orientation for assigned employees.
Qualifications Education – High School or equivalent.
Special Skills – Strong organizational skills; professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr