Cirrus
Cirrus Aircraft
is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee.
Find out more at
www.cirrusaircraft.com
Job Summary Responsible for ensuring customer satisfaction to all Cirrus customers from the date the aircraft order is received through the delivery of their aircraft and beyond. The Associate Delivery Experience Advisor will assist the Delivery Experience Account Managers with all aspects of the pre‑delivery and delivery process.
Duties and Responsibilities
Ensure every customer’s experience is a positive one and place the needs and expectations of the customer first
Learn the order configuration process, record orders in the Main List, and cross‑check configurations
Learn and understand SalesForce for recording orders
Learn to use ERP to create customer and sales order numbers
Assist with scheduling customer events that take place at Cirrus with necessary departments
Assist with processing payments (initial deposits, progress payments, final payments, and Cirrus Bucks)
Assist with refund requests and cancellations
If necessary, reach out and coordinate with customer regarding initial deposit
Learn to prepare delivery documents, present, and sign with customer
Learn to maintain and revise checklist for proficiency
Understand the coordination necessary with finance companies for documents required for funding
Primary back‑up coverage for the front desk (create name badges, order lunches, prepare training rooms, create In‑House email, etc.)
Order Floor Mats for all customers (coordinate by delivery date and delivery location)
Set up subscriptions for customer deliveries
Assist with financially closing orders
Fill in for DEAM at deliveries when needed
Gather customer information needed for Garmin warranty set up and provide to Garmin as needed
Coordinate N# and Aesthetics for unsold demo aircraft and ensure that information is available for production prior to their deadlines
Process production waterfall change requests when needed
Primary contact for pre‑owned partners regarding archived aircraft information
Qualifications
Bachelor’s degree in Business, Business Admin, Aviation, Management, Hospitality or related field required
2 years of customer service, marketing, sales, hospitality and/or aviation required
Interested in aviation
Strong organizational skills and excellent customer service
Excellent communication skills, both written and verbal
Ability to demonstrate sound judgment and effective communication skills (written and verbal)
Ability to effectively manage stress, including competing work demands and multiple projects at the same time
Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint)
Competencies
Customer Focus – Builds strong customer relationships and delivers customer‑centric solutions
Resourcefulness – Secures and deploys resources effectively and efficiently
Ensures Accountability – Holds self and others accountable to meet commitments
Being Resilient – Rebounds from setbacks and adversity when facing difficult situations
Situational Adaptability – Adapts approach and demeanor in real time to match shifting demands of different situations
Exceptional Customer Service
Energizes the Cirrus Service Essentials
Strives to improve service performance
Anticipates guests' needs and responds promptly
Displays guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations
Handles guest requests, problems, and complaints
Benefits
401(k) Plan: Dollar‑for‑dollar match up to 5% after 90 days, with 100% vesting
Employer‑Paid Coverages: Group term life, short‑and long‑term disability insurance
Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
Free Health Tracking: With rewards for meeting health goals
Generous PTO: 120+ hours accrued within the first year
Employee Referral Bonus: For referring talented candidates
Career Development: Tuition reimbursement and professional growth opportunities
Exclusive Discounts: Access to partner and marketplace discounts
Community & Engagement: Company and employee clubs at various locations
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Equal Employment Opportunity Cirrus is dedicated to a drug‑free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
Knoxville, TN $53,700.00–$70,000.00 1 week ago
#J-18808-Ljbffr
is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee.
Find out more at
www.cirrusaircraft.com
Job Summary Responsible for ensuring customer satisfaction to all Cirrus customers from the date the aircraft order is received through the delivery of their aircraft and beyond. The Associate Delivery Experience Advisor will assist the Delivery Experience Account Managers with all aspects of the pre‑delivery and delivery process.
Duties and Responsibilities
Ensure every customer’s experience is a positive one and place the needs and expectations of the customer first
Learn the order configuration process, record orders in the Main List, and cross‑check configurations
Learn and understand SalesForce for recording orders
Learn to use ERP to create customer and sales order numbers
Assist with scheduling customer events that take place at Cirrus with necessary departments
Assist with processing payments (initial deposits, progress payments, final payments, and Cirrus Bucks)
Assist with refund requests and cancellations
If necessary, reach out and coordinate with customer regarding initial deposit
Learn to prepare delivery documents, present, and sign with customer
Learn to maintain and revise checklist for proficiency
Understand the coordination necessary with finance companies for documents required for funding
Primary back‑up coverage for the front desk (create name badges, order lunches, prepare training rooms, create In‑House email, etc.)
Order Floor Mats for all customers (coordinate by delivery date and delivery location)
Set up subscriptions for customer deliveries
Assist with financially closing orders
Fill in for DEAM at deliveries when needed
Gather customer information needed for Garmin warranty set up and provide to Garmin as needed
Coordinate N# and Aesthetics for unsold demo aircraft and ensure that information is available for production prior to their deadlines
Process production waterfall change requests when needed
Primary contact for pre‑owned partners regarding archived aircraft information
Qualifications
Bachelor’s degree in Business, Business Admin, Aviation, Management, Hospitality or related field required
2 years of customer service, marketing, sales, hospitality and/or aviation required
Interested in aviation
Strong organizational skills and excellent customer service
Excellent communication skills, both written and verbal
Ability to demonstrate sound judgment and effective communication skills (written and verbal)
Ability to effectively manage stress, including competing work demands and multiple projects at the same time
Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint)
Competencies
Customer Focus – Builds strong customer relationships and delivers customer‑centric solutions
Resourcefulness – Secures and deploys resources effectively and efficiently
Ensures Accountability – Holds self and others accountable to meet commitments
Being Resilient – Rebounds from setbacks and adversity when facing difficult situations
Situational Adaptability – Adapts approach and demeanor in real time to match shifting demands of different situations
Exceptional Customer Service
Energizes the Cirrus Service Essentials
Strives to improve service performance
Anticipates guests' needs and responds promptly
Displays guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations
Handles guest requests, problems, and complaints
Benefits
401(k) Plan: Dollar‑for‑dollar match up to 5% after 90 days, with 100% vesting
Employer‑Paid Coverages: Group term life, short‑and long‑term disability insurance
Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
Free Health Tracking: With rewards for meeting health goals
Generous PTO: 120+ hours accrued within the first year
Employee Referral Bonus: For referring talented candidates
Career Development: Tuition reimbursement and professional growth opportunities
Exclusive Discounts: Access to partner and marketplace discounts
Community & Engagement: Company and employee clubs at various locations
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Equal Employment Opportunity Cirrus is dedicated to a drug‑free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
Knoxville, TN $53,700.00–$70,000.00 1 week ago
#J-18808-Ljbffr