SchoolsFirst Federal Credit Union
Service Delivery Representative I
SchoolsFirst Federal Credit Union, Tustin, California, United States, 92681
Service Delivery Representative I
Join to apply for the Service Delivery Representative I role at SchoolsFirst Federal Credit Union.
We’re always looking for diverse, talented, service-oriented people to join our exceptional team.
Pay Range:
$20.00 - $29.00
Scheduled Weekly Hours:
25
What You’ll Be Doing
Serving the Membership over the telephone and processing Member transactions and providing product and service information, while supporting limited call queues. This includes but is not limited to:
Identifying and correcting Member account problems through research and follow-up.
Advocating for our Members and being willing to elevate calls as appropriate and/or solicit help as needed.
Delivering World Class Personal Member Service professionally and efficiently, while contributing to department goals on Quality Control and Contact Center service objectives.
Maintaining confidentiality of credit union and Member records.
Performing various file maintenance including processing requests for change of address, check orders, and ordering ATM cards, etc.
Informing Members of credit union promotions and/or new products and services.
Providing consultative services to Members regarding credit union products and services or referring Members to the appropriate team member by assessing the Member's needs and addressing their concerns by gaining agreement.
Additional Job Functions
Performs other duties as assigned.
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
Qualifications
High School Diploma or GED required.
Less than 1 year of previous related experience required.
Knowledge, Skills, And Abilities
Demonstrating empathy to our Member’s needs on each and every Member interaction.
Concentrates on caller.
Listens without interrupting.
Asks questions to clarify and verify information.
Recaps transaction to ensure understanding.
Identifies essential information.
Enters information quickly.
Displays expected level of accuracy.
Summarizes transaction clearly and concisely.
Uses correct terminology.
SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring. We are dedicated to building and growing a diverse, inclusive, and authentic Dream Team. Many skills are transferable and you may be just the right candidate for the position or for other roles we are working on.
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.
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We’re always looking for diverse, talented, service-oriented people to join our exceptional team.
Pay Range:
$20.00 - $29.00
Scheduled Weekly Hours:
25
What You’ll Be Doing
Serving the Membership over the telephone and processing Member transactions and providing product and service information, while supporting limited call queues. This includes but is not limited to:
Identifying and correcting Member account problems through research and follow-up.
Advocating for our Members and being willing to elevate calls as appropriate and/or solicit help as needed.
Delivering World Class Personal Member Service professionally and efficiently, while contributing to department goals on Quality Control and Contact Center service objectives.
Maintaining confidentiality of credit union and Member records.
Performing various file maintenance including processing requests for change of address, check orders, and ordering ATM cards, etc.
Informing Members of credit union promotions and/or new products and services.
Providing consultative services to Members regarding credit union products and services or referring Members to the appropriate team member by assessing the Member's needs and addressing their concerns by gaining agreement.
Additional Job Functions
Performs other duties as assigned.
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
Qualifications
High School Diploma or GED required.
Less than 1 year of previous related experience required.
Knowledge, Skills, And Abilities
Demonstrating empathy to our Member’s needs on each and every Member interaction.
Concentrates on caller.
Listens without interrupting.
Asks questions to clarify and verify information.
Recaps transaction to ensure understanding.
Identifies essential information.
Enters information quickly.
Displays expected level of accuracy.
Summarizes transaction clearly and concisely.
Uses correct terminology.
SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring. We are dedicated to building and growing a diverse, inclusive, and authentic Dream Team. Many skills are transferable and you may be just the right candidate for the position or for other roles we are working on.
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.
#J-18808-Ljbffr