ITG Communications, LLC
Job Overview
Supervisor role at ITG Communications, LLC
Location: West Columbia, SC | Salary: $70,000.00 – $100,000.00 | Full-time | Mid-Senior level
Job Description A field supervisor is responsible for overseeing a team of field technicians. Supervisor duties include relaying information between the team and upper management, guiding and providing support through assigned work orders, and monitoring technician performance to ensure maximum productivity and meet metric performance goals.
Responsibilities
Track and report team attendance
Perform quality control inspections
Follow and enforce company policies and procedures
Perform truck inspections & job site inspections
Report vehicle accidents and/or work‑related injuries
Investigate damage claims and report findings to Operations Manager
Conduct team meetings
Coach, train, and support technicians
Meet metric performance goals
Drive company vehicle
Communicate with supervisors and customers
Manage time effectively
Requirements
Education and experience: The formal education and experience for the Supervisor role varies according to the nature of job responsibilities. Commonly required:
Ability to apply common sense to carry out instructions in written, oral, or diagram form
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret extensive technical instructions in mathematical or diagram form
Ability to perform basic arithmetic operations (addition, subtraction, multiplication, division) using units of American money, weight, volume, or distance
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence and effectively present information in one‑on‑one and small group situations to customers, clients, and other employees
Physical Requirements
Ability to stand, walk, sit
Ability to use hands to handle or feel
Ability to reach with hands and arms
Ability to climb and balance
Ability to stoop, kneel, crouch, and crawl
Ability to lift up to 75 lbs
Ability to maintain all safety expectations
Ability to drive covered vehicle with a safe driving record
Key Competencies
Technical Skills – Assesses own strengths and weaknesses; pursues training and development; builds knowledge continuously; shares expertise with others
Customer Service – Manages difficult or emotional customer situations; responds promptly; solicits feedback; meets commitments
Interpersonal Skills – Solves conflict; maintains confidentiality; listens; controls emotions; remains open to new ideas
Written Communication – Writes clearly and informatively; edits for spelling and grammar; varies style; presents data effectively; interprets written information
Teamwork – Balances team and individual responsibilities; provides and welcomes feedback; builds positive team spirit; puts team success above personal interests; builds morale
Ethics – Treats people with respect; keeps commitments; inspires trust; works with integrity; upholds organizational values
Organizational Support – Follows policies and procedures; completes tasks correctly and on time
Judgment – Makes decisions, supports reasoning, involves appropriate people
Professionalism – Approaches others in a tactful manner; performs well under pressure; respects others; accepts responsibility; follows through on commitments
Quality – Demonstrates accuracy and thoroughness; seeks improvement; applies feedback; monitors own work
Quantity – Meets productivity standards; completes work timely; strives to increase productivity; works quickly
Safety and Security – Observes procedures; determines appropriate action; reports unsafe conditions; uses equipment properly
Attendance/Punctuality – Consistently on time; covers responsibilities when absent; arrives at meetings and appointments on time
Dependability – Follows instructions; responds to management direction; takes responsibility; keeps commitments; works long hours when necessary; notifies manager with alternate plan when needed
Equal Employment Opportunity Statement ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. ITG’s policy also complies with all applicable federal, state, and local laws regarding consideration of unemployment status in hiring decisions.
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Location: West Columbia, SC | Salary: $70,000.00 – $100,000.00 | Full-time | Mid-Senior level
Job Description A field supervisor is responsible for overseeing a team of field technicians. Supervisor duties include relaying information between the team and upper management, guiding and providing support through assigned work orders, and monitoring technician performance to ensure maximum productivity and meet metric performance goals.
Responsibilities
Track and report team attendance
Perform quality control inspections
Follow and enforce company policies and procedures
Perform truck inspections & job site inspections
Report vehicle accidents and/or work‑related injuries
Investigate damage claims and report findings to Operations Manager
Conduct team meetings
Coach, train, and support technicians
Meet metric performance goals
Drive company vehicle
Communicate with supervisors and customers
Manage time effectively
Requirements
Education and experience: The formal education and experience for the Supervisor role varies according to the nature of job responsibilities. Commonly required:
Ability to apply common sense to carry out instructions in written, oral, or diagram form
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret extensive technical instructions in mathematical or diagram form
Ability to perform basic arithmetic operations (addition, subtraction, multiplication, division) using units of American money, weight, volume, or distance
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence and effectively present information in one‑on‑one and small group situations to customers, clients, and other employees
Physical Requirements
Ability to stand, walk, sit
Ability to use hands to handle or feel
Ability to reach with hands and arms
Ability to climb and balance
Ability to stoop, kneel, crouch, and crawl
Ability to lift up to 75 lbs
Ability to maintain all safety expectations
Ability to drive covered vehicle with a safe driving record
Key Competencies
Technical Skills – Assesses own strengths and weaknesses; pursues training and development; builds knowledge continuously; shares expertise with others
Customer Service – Manages difficult or emotional customer situations; responds promptly; solicits feedback; meets commitments
Interpersonal Skills – Solves conflict; maintains confidentiality; listens; controls emotions; remains open to new ideas
Written Communication – Writes clearly and informatively; edits for spelling and grammar; varies style; presents data effectively; interprets written information
Teamwork – Balances team and individual responsibilities; provides and welcomes feedback; builds positive team spirit; puts team success above personal interests; builds morale
Ethics – Treats people with respect; keeps commitments; inspires trust; works with integrity; upholds organizational values
Organizational Support – Follows policies and procedures; completes tasks correctly and on time
Judgment – Makes decisions, supports reasoning, involves appropriate people
Professionalism – Approaches others in a tactful manner; performs well under pressure; respects others; accepts responsibility; follows through on commitments
Quality – Demonstrates accuracy and thoroughness; seeks improvement; applies feedback; monitors own work
Quantity – Meets productivity standards; completes work timely; strives to increase productivity; works quickly
Safety and Security – Observes procedures; determines appropriate action; reports unsafe conditions; uses equipment properly
Attendance/Punctuality – Consistently on time; covers responsibilities when absent; arrives at meetings and appointments on time
Dependability – Follows instructions; responds to management direction; takes responsibility; keeps commitments; works long hours when necessary; notifies manager with alternate plan when needed
Equal Employment Opportunity Statement ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. ITG’s policy also complies with all applicable federal, state, and local laws regarding consideration of unemployment status in hiring decisions.
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