O'Reilly Auto Parts
Retail Service Specialist
Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels on the retail showroom including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store‑to‑store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately using correct payment methods, and returned merchandise is processed/staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to posted work schedule; changes/deviations approved by a member of management; team members clock in/out according to company policy.
Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring night security lights on, locking doors, arming/disarming security alarms, and securing delivery vehicle(s).
All other duties as assigned.
Skills, Education, Knowledge, Experience, Abilities Required
Strong communication skills
Ability to obtain RSS Certification
Desired
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x
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Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels on the retail showroom including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store‑to‑store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately using correct payment methods, and returned merchandise is processed/staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to posted work schedule; changes/deviations approved by a member of management; team members clock in/out according to company policy.
Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring night security lights on, locking doors, arming/disarming security alarms, and securing delivery vehicle(s).
All other duties as assigned.
Skills, Education, Knowledge, Experience, Abilities Required
Strong communication skills
Ability to obtain RSS Certification
Desired
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x
#J-18808-Ljbffr