Access Services
SUMMARY
Reporting to the Manager of Operations, the Project Administrator acts as the lead technical representative for the oversight and administration of competitively bid transportation provider contracts. The employee possesses a significant level of specialized, technical, or functional expertise in paratransit, transit, and operations contract management and provides direct supervision to Operations Service Monitor level positions. RESPONSIBILITIES
Supervises, directs, and oversees a group of employees in one or more sections or programs within a department. Serves as the lead technical representative for the oversight and administration of competitive bid transportation provider contracts. Places particular emphasis on operational safety and participates in collision/incident review meetings and contractor safety meetings. Trains, evaluates, and coaches subordinate staff. Analyzes the efficiency and effectiveness of paratransit operations at assigned contractor locations and works collaboratively with contractor’s General Manager and staff to ensure that the contractor is meeting Key Performance Indicators. Assists with the development of scopes of work, contract amendments, operational bulletins, and policies and procedures; evaluates contract proposals, contract amendments, and performance letters. Maintains contract files. Works collaboratively with Access Departments including Customer Relations, Procurement, and Accounting to carry out essential duties and responsibilities. Communicates policy changes and clarification to staff, contractors, riders, government agencies and social service agencies. Reviews, interprets, and analyzes new and proposed contracts; takes appropriate action to address performance issues; informs management of issues; and ensures contract compliance concerns are addressed. Conducts annual performance reviews for assigned staff. Conducts on-site visits at contractor locations and assists subordinate staff with on-site audits. Contacts stakeholders for the resolution of customer issues. Works with government and social service agencies. Delivers presentations to, and engages with riders at, community meetings and public hearings. Delivers presentations to the Access Community Advisory Committee (CAC), Transportation Professionals Advisory Committee (TPAC), Board Committees, and Board Meetings. Identifies opportunities to improve business processes and devise plans to implement these changes. Supports Access’ emergency response, through the Access Emergency Operations Center, during activation for an emergency or disaster. Completes special projects as directed, including but not limited to the development of policies, procedures, audits, operational bulletins, and operational analysis. Additional duties relevant to the position may be assigned. QUALIFICATIONS
Education:
A bachelor’s degree with coursework in public administration or a related field. Experience:
Must possess at least two (2) years of paratransit operations experience. Combination of Education and Experience:
An associate’s degree with coursework in public administration or a related field, or significant progress towards a bachelor’s degree, with five (5) years of paratransit operations experience. License & Registrations:
Valid Class C California Motor Vehicle Driver License; license must not be suspended, restricted, or revoked; must have a driving record dated within the last thirty (30) days; no moving violations within the last two years. Certificates:
National Incident Management System (NIMS) and Transit Management and Paratransit Certificate Series from the University of Pacific; NIMS courses 100, 200, 300, and 700. REQUIRED KNOWLEDGE, SKILLS & ABILITIES
Principles, methods, and practices of public administration, business administration, and contract management. Project management practices and techniques. Paratransit operations. Pertinent federal, state, and local laws, codes, and regulations, including the Americans with Disabilities Act (ADA). Communicating technical information to staff, suppliers, contractors, or regulatory agencies, both written and verbally; organization, accuracy, and time management. Standard business software, including word processing, spreadsheet, and database programs. Mathematical computations, such as fractions, percentages, ratios, and proportions to practical situations. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions and recommending organizational process or policy changes. Operating a motor vehicle safely. WORKING CONDITIONS
Physical Demands: Regularly required to talk or hear; frequently walk and use hands and fingers; occasionally stand and reach with hands and arms; occasionally lift and/or move up to 10 pounds. Vision requirements include close vision, distance vision, depth perception, and the ability to adjust focus. Mental Demands: Regularly required to use written and oral communication skills; read and interpret data; use math and mathematical reasoning; analyze and solve problems; learn and apply new information; perform highly detailed work on multiple, concurrent tasks; meet intensive and changing deadlines and interact with staff, customers, vendors, contractors, and the public. Work Environment: Quiet or moderately quiet; noise level at or below 85 decibels; may be required to travel to work sites or other locations such as a service provider or other contractor’s premises; limited exposure to outdoor weather conditions, fumes or airborne particles from motor vehicles. SELECTION PROCESS
The recruitment is open continuously to meet the needs of the Agency as vacancies occur and may close at any time. Applicants who best meet job-related qualifications will be invited to participate in the examination process. Applicants will receive an e-mail notification of their current status in the selection process. The selection examination may consist of any combination of written, performance, and/or oral appraisal exams. Examination parts will be weighed according to their relevancy to the job performance criteria. This recruitment may establish an eligibility list to fill future positions in similar classifications within the organization. PRE-EMPLOYMENT
All potential employees are required to obtain satisfactory results from an administrative screening, successfully pass a post-offer pre-employment medical exam, and obtain a verified negative pre-employment drug test administered by Access Services and its service agents. EMERGENCY/Disaster Response - Service Workers
All Access Services employees are designated Emergency/Disaster Response - Service Workers through state law (California Government Code Section 3100-3109). Employment with Access Services requires the acknowledgment to this effect. Employees are required to complete all related training as assigned and to return to work as ordered in the event of an emergency. IMMIGRATION AND REFORM CONTROL ACT
In compliance with the Immigration and Reform Control Act of 1986, Access Services will only hire individuals who are legally authorized to work in the United States. Access Services does not provide sponsorship. E-VERIFY
Access Services is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States. Access Services does not sponsor H-1B or related work visas. AN EQUAL OPPORTUNITY EMPLOYER
Access Services is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Access Services will provide reasonable accommodations to qualified individuals with disabilities. In compliance with the Immigration and Reform Control Act of 1986, Access Services will only hire individuals who are legally authorized to work in the United States. Access Services does not provide sponsorship. Access Services is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States. Access Services does not sponsor H-1B or related work visas. LICENSING AND BILINGUAL ALLOWANCE
NOTE: The Project Administrator classification is eligible for a monthly bilingual allowance in the amount of $100 (equivalent to $46.15 biweekly). The department/agency will determine whether the language usage is sufficient to qualify for a stipend based on the results of a bilingual in Spanish assessment.
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Reporting to the Manager of Operations, the Project Administrator acts as the lead technical representative for the oversight and administration of competitively bid transportation provider contracts. The employee possesses a significant level of specialized, technical, or functional expertise in paratransit, transit, and operations contract management and provides direct supervision to Operations Service Monitor level positions. RESPONSIBILITIES
Supervises, directs, and oversees a group of employees in one or more sections or programs within a department. Serves as the lead technical representative for the oversight and administration of competitive bid transportation provider contracts. Places particular emphasis on operational safety and participates in collision/incident review meetings and contractor safety meetings. Trains, evaluates, and coaches subordinate staff. Analyzes the efficiency and effectiveness of paratransit operations at assigned contractor locations and works collaboratively with contractor’s General Manager and staff to ensure that the contractor is meeting Key Performance Indicators. Assists with the development of scopes of work, contract amendments, operational bulletins, and policies and procedures; evaluates contract proposals, contract amendments, and performance letters. Maintains contract files. Works collaboratively with Access Departments including Customer Relations, Procurement, and Accounting to carry out essential duties and responsibilities. Communicates policy changes and clarification to staff, contractors, riders, government agencies and social service agencies. Reviews, interprets, and analyzes new and proposed contracts; takes appropriate action to address performance issues; informs management of issues; and ensures contract compliance concerns are addressed. Conducts annual performance reviews for assigned staff. Conducts on-site visits at contractor locations and assists subordinate staff with on-site audits. Contacts stakeholders for the resolution of customer issues. Works with government and social service agencies. Delivers presentations to, and engages with riders at, community meetings and public hearings. Delivers presentations to the Access Community Advisory Committee (CAC), Transportation Professionals Advisory Committee (TPAC), Board Committees, and Board Meetings. Identifies opportunities to improve business processes and devise plans to implement these changes. Supports Access’ emergency response, through the Access Emergency Operations Center, during activation for an emergency or disaster. Completes special projects as directed, including but not limited to the development of policies, procedures, audits, operational bulletins, and operational analysis. Additional duties relevant to the position may be assigned. QUALIFICATIONS
Education:
A bachelor’s degree with coursework in public administration or a related field. Experience:
Must possess at least two (2) years of paratransit operations experience. Combination of Education and Experience:
An associate’s degree with coursework in public administration or a related field, or significant progress towards a bachelor’s degree, with five (5) years of paratransit operations experience. License & Registrations:
Valid Class C California Motor Vehicle Driver License; license must not be suspended, restricted, or revoked; must have a driving record dated within the last thirty (30) days; no moving violations within the last two years. Certificates:
National Incident Management System (NIMS) and Transit Management and Paratransit Certificate Series from the University of Pacific; NIMS courses 100, 200, 300, and 700. REQUIRED KNOWLEDGE, SKILLS & ABILITIES
Principles, methods, and practices of public administration, business administration, and contract management. Project management practices and techniques. Paratransit operations. Pertinent federal, state, and local laws, codes, and regulations, including the Americans with Disabilities Act (ADA). Communicating technical information to staff, suppliers, contractors, or regulatory agencies, both written and verbally; organization, accuracy, and time management. Standard business software, including word processing, spreadsheet, and database programs. Mathematical computations, such as fractions, percentages, ratios, and proportions to practical situations. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions and recommending organizational process or policy changes. Operating a motor vehicle safely. WORKING CONDITIONS
Physical Demands: Regularly required to talk or hear; frequently walk and use hands and fingers; occasionally stand and reach with hands and arms; occasionally lift and/or move up to 10 pounds. Vision requirements include close vision, distance vision, depth perception, and the ability to adjust focus. Mental Demands: Regularly required to use written and oral communication skills; read and interpret data; use math and mathematical reasoning; analyze and solve problems; learn and apply new information; perform highly detailed work on multiple, concurrent tasks; meet intensive and changing deadlines and interact with staff, customers, vendors, contractors, and the public. Work Environment: Quiet or moderately quiet; noise level at or below 85 decibels; may be required to travel to work sites or other locations such as a service provider or other contractor’s premises; limited exposure to outdoor weather conditions, fumes or airborne particles from motor vehicles. SELECTION PROCESS
The recruitment is open continuously to meet the needs of the Agency as vacancies occur and may close at any time. Applicants who best meet job-related qualifications will be invited to participate in the examination process. Applicants will receive an e-mail notification of their current status in the selection process. The selection examination may consist of any combination of written, performance, and/or oral appraisal exams. Examination parts will be weighed according to their relevancy to the job performance criteria. This recruitment may establish an eligibility list to fill future positions in similar classifications within the organization. PRE-EMPLOYMENT
All potential employees are required to obtain satisfactory results from an administrative screening, successfully pass a post-offer pre-employment medical exam, and obtain a verified negative pre-employment drug test administered by Access Services and its service agents. EMERGENCY/Disaster Response - Service Workers
All Access Services employees are designated Emergency/Disaster Response - Service Workers through state law (California Government Code Section 3100-3109). Employment with Access Services requires the acknowledgment to this effect. Employees are required to complete all related training as assigned and to return to work as ordered in the event of an emergency. IMMIGRATION AND REFORM CONTROL ACT
In compliance with the Immigration and Reform Control Act of 1986, Access Services will only hire individuals who are legally authorized to work in the United States. Access Services does not provide sponsorship. E-VERIFY
Access Services is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States. Access Services does not sponsor H-1B or related work visas. AN EQUAL OPPORTUNITY EMPLOYER
Access Services is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Access Services will provide reasonable accommodations to qualified individuals with disabilities. In compliance with the Immigration and Reform Control Act of 1986, Access Services will only hire individuals who are legally authorized to work in the United States. Access Services does not provide sponsorship. Access Services is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States. Access Services does not sponsor H-1B or related work visas. LICENSING AND BILINGUAL ALLOWANCE
NOTE: The Project Administrator classification is eligible for a monthly bilingual allowance in the amount of $100 (equivalent to $46.15 biweekly). The department/agency will determine whether the language usage is sufficient to qualify for a stipend based on the results of a bilingual in Spanish assessment.
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