Deanna Nesbit & Associates, Inc., LLC
Branch Manager - Des Moines, IA - Overhead Industrial Crane & Hoists
Deanna Nesbit & Associates, Inc., LLC, Des Moines, Iowa, United States, 50319
Position Summary
The Branch Manager is responsible for the overall leadership, financial performance, and day-to-day operations of the branch. This role has full accountability for profit and loss (P&L), safety, service delivery, sales performance, and team leadership within a safety-critical industrial environment.
The Branch Manager ensures the branch operates efficiently, profitably, and in compliance with company policies, safety standards, and industry regulations while delivering high-quality service to customers.
Key Responsibilities Financial & Business Management
Full P&L responsibility for the branch, including revenue, margins, operating expenses, and profitability
Develop and manage annual budgets and forecasts
Monitor financial performance and implement corrective actions to meet or exceed financial targets
Approve expenditures, manage cost controls, and support accurate billing and collections
Review and analyze branch financial reports and KPIs
Operations & Service Oversight
Oversee all branch operations including service, inspections, installation, and parts
Ensure work is scheduled and executed efficiently while meeting customer expectations
Maintain compliance with OSHA, safety standards, and applicable crane and lifting regulations
Ensure quality control, documentation accuracy, and adherence to internal procedures
Address operational issues and resolve customer concerns as needed
Sales & Customer Management
Support and drive branch sales growth in coordination with sales and service teams
Build and maintain strong customer relationships within the territory
Ensure pricing discipline, contract compliance, and margin expectations
Identify opportunities for service expansion and operational improvement
Leadership & Team Development
Lead, coach, and develop branch personnel including service technicians, supervisors, and administrative staff
Set clear expectations for performance, safety, and accountability
Participate in hiring, performance management, and disciplinary actions
Foster a culture of safety, quality, and continuous improvement
Safety & Compliance
Champion a strong safety culture across all branch operations
Ensure compliance with OSHA, customer safety requirements, and company policies
Lead safety meetings and ensure corrective actions are implemented
Support audits and inspections as required
Qualifications
Proven experience managing branch or business unit operations with full P&L responsibility
Strong financial acumen with experience managing budgets, forecasts, and operating costs
Experience in industrial service environments such as overhead cranes, hoists, heavy equipment, construction, or related fields
Demonstrated leadership experience managing technical and operational teams
Strong customer relationship and problem-solving skills
Excellent communication and decision-making abilities
Preferred Experience
Experience in the overhead crane, hoist, or lifting equipment industry
Knowledge of OSHA regulations and safety-critical service operations
Background in service, inspections, and industrial maintenance operations
Work Environment
Combination of office and field environment
Regular interaction with technicians, customers, and management
Travel within the branch territory as needed
Equal Employment Opportunity The company is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable law.
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The Branch Manager ensures the branch operates efficiently, profitably, and in compliance with company policies, safety standards, and industry regulations while delivering high-quality service to customers.
Key Responsibilities Financial & Business Management
Full P&L responsibility for the branch, including revenue, margins, operating expenses, and profitability
Develop and manage annual budgets and forecasts
Monitor financial performance and implement corrective actions to meet or exceed financial targets
Approve expenditures, manage cost controls, and support accurate billing and collections
Review and analyze branch financial reports and KPIs
Operations & Service Oversight
Oversee all branch operations including service, inspections, installation, and parts
Ensure work is scheduled and executed efficiently while meeting customer expectations
Maintain compliance with OSHA, safety standards, and applicable crane and lifting regulations
Ensure quality control, documentation accuracy, and adherence to internal procedures
Address operational issues and resolve customer concerns as needed
Sales & Customer Management
Support and drive branch sales growth in coordination with sales and service teams
Build and maintain strong customer relationships within the territory
Ensure pricing discipline, contract compliance, and margin expectations
Identify opportunities for service expansion and operational improvement
Leadership & Team Development
Lead, coach, and develop branch personnel including service technicians, supervisors, and administrative staff
Set clear expectations for performance, safety, and accountability
Participate in hiring, performance management, and disciplinary actions
Foster a culture of safety, quality, and continuous improvement
Safety & Compliance
Champion a strong safety culture across all branch operations
Ensure compliance with OSHA, customer safety requirements, and company policies
Lead safety meetings and ensure corrective actions are implemented
Support audits and inspections as required
Qualifications
Proven experience managing branch or business unit operations with full P&L responsibility
Strong financial acumen with experience managing budgets, forecasts, and operating costs
Experience in industrial service environments such as overhead cranes, hoists, heavy equipment, construction, or related fields
Demonstrated leadership experience managing technical and operational teams
Strong customer relationship and problem-solving skills
Excellent communication and decision-making abilities
Preferred Experience
Experience in the overhead crane, hoist, or lifting equipment industry
Knowledge of OSHA regulations and safety-critical service operations
Background in service, inspections, and industrial maintenance operations
Work Environment
Combination of office and field environment
Regular interaction with technicians, customers, and management
Travel within the branch territory as needed
Equal Employment Opportunity The company is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable law.
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