Hallandale Pharmacy
Customer Service Representative Liaison
Hallandale Pharmacy, Fort Lauderdale, Florida, us, 33336
Job Title
Customer Service Representative Liaison
Work Type On-site
About Us Hallandale Pharmacy is a trusted, community‑focused pharmacy dedicated to providing exceptional patient care, personalized medication solutions, and outstanding service. We specialize in custom compounding and collaborate with healthcare professionals nationwide to enhance patient well‑being. As a 503A pharmacy, we adhere to the rigorous standards of the United States Pharmacopeia to ensure the highest quality and compliance in every prescription.
Position Summary We are currently seeking a Customer Service Liaison to join our team and play a vital role in supporting our mission to advance pharmaceutical care. This position is key in ensuring that patients, prescribers, and caregivers receive the assistance and support they deserve in a timely manner via email throughout their healthcare journey.
Benefits & Perks
Health, dental, and vision insurance
Paid Time Off
Paid Sick Time
Mental Health Support through Employee Assistance Program (EAP)
Paid Short‑Term Disability
Maternal and Paternal Leave
Paid Bereavement Leave
Paid Jury Duty
Paid holidays
Supportive, team‑oriented work environment
Opportunities for professional development and growth
Main Responsibilities
Serve as the primary liaison for internal house accounts, ensuring accurate and timely communication.
Address internal questions, concerns, and requests related to house account activities.
Coordinate with internal teams to ensure requests, tasks, and follow‑ups are completed promptly.
Manage and update account details, notes, and documentation in internal systems or CRM platforms.
Respond to customer service inquiries via email or Salesforce promptly and professionally.
Provide regular status updates to clients, patients, and internal teams.
Monitor and manage stopped orders daily, removing barriers to ensure timely processing.
Prioritize VIP or time‑sensitive orders to meet service expectations.
Adhere to all company policies, procedures, and service protocols.
Ensure compliance with HIPAA and all regulatory requirements.
Investigate and resolve customer or internal issues with accurate documentation.
Collaborate with pharmacists, pharmacy technicians, and cross‑functional teams to resolve issues.
Support process improvements to enhance communication and operational efficiency.
Skills And Abilities
Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
Strong multitasking, prioritization, and organizational skills in a fast‑paced environment.
High attention to detail and accuracy in documentation and case tracking.
Strong problem‑solving skills with a solution‑oriented mindset.
Ability to remain calm, professional, and empathetic under pressure.
Tech‑savvy; comfortable using Salesforce, medical software systems, and MS Office.
Strong follow‑up skills with the ability to track tasks and ensure timely completion.
Positive and professional attitude with strong relationship‑building abilities.
Growth‑oriented and eager to learn new skills and processes.
Bilingual in Spanish (preferred but not required).
Education & Experience
High school diploma or equivalent (required); additional certification in pharmacy or healthcare‑related fields is a plus.
Minimum of 2 years of prior experience in a customer service role, preferably in a healthcare or pharmacy setting.
Familiarity with Salesforce, medical software systems, or prescription processing is a plus.
Physical Requirements
Ability to remain seated for extended periods throughout assigned shifts.
Prolonged periods of computer use and screen exposure.
What Sets Us Apart Join Hallandale Pharmacy as a valued member of our team and play a key role in supporting the executives who drive our mission forward. At Hallandale Pharmacy, we are a locally rooted organization dedicated to providing personalized, high‑quality care to our patients and community. We pride ourselves on fostering a collaborative and supportive work environment where every team member’s contributions matter. If you are looking for a purpose‑driven role that offers professional growth, meaningful impact, and the opportunity to be part of a company committed to excellence in patient care, Hallandale Pharmacy is the place for you.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industry
Pharmaceutical Manufacturing
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Work Type On-site
About Us Hallandale Pharmacy is a trusted, community‑focused pharmacy dedicated to providing exceptional patient care, personalized medication solutions, and outstanding service. We specialize in custom compounding and collaborate with healthcare professionals nationwide to enhance patient well‑being. As a 503A pharmacy, we adhere to the rigorous standards of the United States Pharmacopeia to ensure the highest quality and compliance in every prescription.
Position Summary We are currently seeking a Customer Service Liaison to join our team and play a vital role in supporting our mission to advance pharmaceutical care. This position is key in ensuring that patients, prescribers, and caregivers receive the assistance and support they deserve in a timely manner via email throughout their healthcare journey.
Benefits & Perks
Health, dental, and vision insurance
Paid Time Off
Paid Sick Time
Mental Health Support through Employee Assistance Program (EAP)
Paid Short‑Term Disability
Maternal and Paternal Leave
Paid Bereavement Leave
Paid Jury Duty
Paid holidays
Supportive, team‑oriented work environment
Opportunities for professional development and growth
Main Responsibilities
Serve as the primary liaison for internal house accounts, ensuring accurate and timely communication.
Address internal questions, concerns, and requests related to house account activities.
Coordinate with internal teams to ensure requests, tasks, and follow‑ups are completed promptly.
Manage and update account details, notes, and documentation in internal systems or CRM platforms.
Respond to customer service inquiries via email or Salesforce promptly and professionally.
Provide regular status updates to clients, patients, and internal teams.
Monitor and manage stopped orders daily, removing barriers to ensure timely processing.
Prioritize VIP or time‑sensitive orders to meet service expectations.
Adhere to all company policies, procedures, and service protocols.
Ensure compliance with HIPAA and all regulatory requirements.
Investigate and resolve customer or internal issues with accurate documentation.
Collaborate with pharmacists, pharmacy technicians, and cross‑functional teams to resolve issues.
Support process improvements to enhance communication and operational efficiency.
Skills And Abilities
Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
Strong multitasking, prioritization, and organizational skills in a fast‑paced environment.
High attention to detail and accuracy in documentation and case tracking.
Strong problem‑solving skills with a solution‑oriented mindset.
Ability to remain calm, professional, and empathetic under pressure.
Tech‑savvy; comfortable using Salesforce, medical software systems, and MS Office.
Strong follow‑up skills with the ability to track tasks and ensure timely completion.
Positive and professional attitude with strong relationship‑building abilities.
Growth‑oriented and eager to learn new skills and processes.
Bilingual in Spanish (preferred but not required).
Education & Experience
High school diploma or equivalent (required); additional certification in pharmacy or healthcare‑related fields is a plus.
Minimum of 2 years of prior experience in a customer service role, preferably in a healthcare or pharmacy setting.
Familiarity with Salesforce, medical software systems, or prescription processing is a plus.
Physical Requirements
Ability to remain seated for extended periods throughout assigned shifts.
Prolonged periods of computer use and screen exposure.
What Sets Us Apart Join Hallandale Pharmacy as a valued member of our team and play a key role in supporting the executives who drive our mission forward. At Hallandale Pharmacy, we are a locally rooted organization dedicated to providing personalized, high‑quality care to our patients and community. We pride ourselves on fostering a collaborative and supportive work environment where every team member’s contributions matter. If you are looking for a purpose‑driven role that offers professional growth, meaningful impact, and the opportunity to be part of a company committed to excellence in patient care, Hallandale Pharmacy is the place for you.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industry
Pharmaceutical Manufacturing
#J-18808-Ljbffr