Highgate
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is the dominant player in U.S. gateway markets, including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Its portfolio of global properties has an aggregate asset value exceeding $20 B and generates more than $5 B in cumulative revenues. Highgate delivers expert guidance through all stages of the hospitality property cycle—from planning and development to recapitalization or disposition—and creates bespoke hotel brands using industry‑leading proprietary revenue‑management tools that predict evolving market dynamics to maximize asset performance.
Location Courtyard Las Vegas
5845 Dean Martin Drive
Las Vegas, NV 89118
Overview The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.
Responsibilities
Assist the General Manager and Assistant General Manager with managing the Front Office operation; provide support to F&B, Housekeeping and Engineering.
Provide a strong lobby presence to assist front desk agents and guests.
Provide all aspects of shift coverage in F&B operations as needed.
Balance the hotel room type inventory.
Ensure all areas of the Front Desk and F&B operations meet Paramount standards (cleanliness, restricted area access, bathroom cleanliness, outdoor conditions, elevator cleanliness and functionality, signage standards).
Monitor and act on the upsell program.
Handle guest special requests and customer complaints during shift.
Perform all other front desk duties and responsibilities.
Investigate and handle complaints, disturbances, emergencies, etc. during shift.
Manage Employee Payroll, track attendance in Dayforce, edit time, and conduct call‑arounds for overtime as needed.
Coach, train, counsel hourly associates and administer discipline as needed.
Perform some Night Audit functions; review all Night Audit related functions and produce Night Audit reports.
Prepare, copy, and distribute reports as required.
Handle special guest requests.
Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote morale, productivity, and efficiency.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Qualifications
At least 5 years of progressive experience in a hotel.
2+ years previous supervisory responsibilities.
Proficiency in Windows, company‑approved spreadsheets and word processing.
Long hours sometimes required.
Candidate must be able to lift up to 25 pounds occasionally and/or negligible force frequently or constantly to move objects.
Must be able to communicate effectively both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Handle problems, including anticipating, preventing, identifying and solving problems as necessary.
Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Maintain confidentiality of information.
Perform other duties as requested by manager.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Hospitality
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Location Courtyard Las Vegas
5845 Dean Martin Drive
Las Vegas, NV 89118
Overview The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.
Responsibilities
Assist the General Manager and Assistant General Manager with managing the Front Office operation; provide support to F&B, Housekeeping and Engineering.
Provide a strong lobby presence to assist front desk agents and guests.
Provide all aspects of shift coverage in F&B operations as needed.
Balance the hotel room type inventory.
Ensure all areas of the Front Desk and F&B operations meet Paramount standards (cleanliness, restricted area access, bathroom cleanliness, outdoor conditions, elevator cleanliness and functionality, signage standards).
Monitor and act on the upsell program.
Handle guest special requests and customer complaints during shift.
Perform all other front desk duties and responsibilities.
Investigate and handle complaints, disturbances, emergencies, etc. during shift.
Manage Employee Payroll, track attendance in Dayforce, edit time, and conduct call‑arounds for overtime as needed.
Coach, train, counsel hourly associates and administer discipline as needed.
Perform some Night Audit functions; review all Night Audit related functions and produce Night Audit reports.
Prepare, copy, and distribute reports as required.
Handle special guest requests.
Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote morale, productivity, and efficiency.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Qualifications
At least 5 years of progressive experience in a hotel.
2+ years previous supervisory responsibilities.
Proficiency in Windows, company‑approved spreadsheets and word processing.
Long hours sometimes required.
Candidate must be able to lift up to 25 pounds occasionally and/or negligible force frequently or constantly to move objects.
Must be able to communicate effectively both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Handle problems, including anticipating, preventing, identifying and solving problems as necessary.
Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Maintain confidentiality of information.
Perform other duties as requested by manager.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Hospitality
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