Jordan Ford
Quick Lane Service Advisor- Automotive
Jordan Ford, Granite Heights, Wisconsin, United States
Automotive Service Advisor
Primary responsibility to make sure customers receive consistent, timely and accurate service.
Responsibilities
Greet customers upon arrival and receive vehicle information.
Schedule return service appointments and explain repair order information.
Confirm service repairs by test driving the vehicle and referring specific technicians to the customer.
Estimate time and cost for repairs while considering the customer’s schedule.
Maintain high standards through the handling of customer complaints.
Ensure maintenance of all files required to meet government and factory requirements.
Skills & Qualifications
Ability to identify problems quickly.
Competent knowledge of automobiles.
Effective analytical and communication skills.
Effective people skills.
Proficient reading, computer, and mathematics skills.
Leadership skills.
Ability to learn new technology and repair and service procedures and specifications.
Ability to multitask various job duties simultaneously.
Requirements
High school diploma or equivalent.
Ford Master Certification preferred (on the job training if not certified).
Minimum of 2 years in a FORD service department.
Superior customer interaction skills.
Basic computer skills.
Positive, friendly attitude and customer service mentality.
Ability to lift up to 50 pounds.
Ability to work on feet for extended periods of time.
All applicants must pass pre-employment testing: background checks, drug test, and valid driver license.
Compensation & Benefits Compensation is based on experience and performance.
Benefits include medical and dental insurance, 401K retirement savings plan, vacation time, holiday and sick leave, and company paid training.
About Our Dealership Founded in 1919, Jordan Ford is proud to be San Antonio’s oldest Ford dealership. Our family values have proven our commitment to customer service is second to none. We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the company.
Equal Employment Opportunity Jordan Ford is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Responsibilities
Greet customers upon arrival and receive vehicle information.
Schedule return service appointments and explain repair order information.
Confirm service repairs by test driving the vehicle and referring specific technicians to the customer.
Estimate time and cost for repairs while considering the customer’s schedule.
Maintain high standards through the handling of customer complaints.
Ensure maintenance of all files required to meet government and factory requirements.
Skills & Qualifications
Ability to identify problems quickly.
Competent knowledge of automobiles.
Effective analytical and communication skills.
Effective people skills.
Proficient reading, computer, and mathematics skills.
Leadership skills.
Ability to learn new technology and repair and service procedures and specifications.
Ability to multitask various job duties simultaneously.
Requirements
High school diploma or equivalent.
Ford Master Certification preferred (on the job training if not certified).
Minimum of 2 years in a FORD service department.
Superior customer interaction skills.
Basic computer skills.
Positive, friendly attitude and customer service mentality.
Ability to lift up to 50 pounds.
Ability to work on feet for extended periods of time.
All applicants must pass pre-employment testing: background checks, drug test, and valid driver license.
Compensation & Benefits Compensation is based on experience and performance.
Benefits include medical and dental insurance, 401K retirement savings plan, vacation time, holiday and sick leave, and company paid training.
About Our Dealership Founded in 1919, Jordan Ford is proud to be San Antonio’s oldest Ford dealership. Our family values have proven our commitment to customer service is second to none. We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the company.
Equal Employment Opportunity Jordan Ford is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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