Pollard Banknote Limited
Customer Service Representative I
Pollard Banknote Limited, Phoenix, Arizona, United States, 85003
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Customer Service Representative I
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Pollard Banknote Limited . Location: 4740 E University Dr, Phoenix, AZ 85034 Schedule: Monday – Saturday (7:00 AM to 5:00 PM). Pollard Banknote is seeking a highly driven, customer‑focused Customer Service Representative to work on the Arizona Lottery account. Under the direction of the Customer Service Manager, the candidate will perform a variety of tasks involving telephone, in‑person, and correspondence interactions with customers, providing game information, policies, procedures, and rules. They will perform research and resolve customer problems and complaints. What You’ll Do
Interact in‑person with customers by selling and redeeming tickets, answering questions, providing materials, and explaining processes and games. Handle phone inquiries including providing winning numbers, explaining games, mailing requested materials, and transferring calls to other departments. Handle cash transactions and balancing; prepare bank deposits; perform daily bank reconciliations, fiscal transactions, and reconciliation reports. Prepare a variety of written correspondence. Operate a computer, ticket terminals, calculator, and various office equipment. Other duties as assigned. What You’ll Bring
High School Diploma or GED. Minimum two (2) years’ experience in a customer service environment. Prior experience handling cash transactions is required. Knowledge of lottery games and products. Ability to communicate clearly and effectively, both verbally and in writing. Demonstrated experience working with confidential information. Demonstrated troubleshooting and problem‑solving experience. Microsoft Office / data entry experience required. Basic mathematical skills required. Knowledge of State and Lottery laws, rules, regulations, and agency policies and procedures is an asset. Ability to speak Spanish. Able to sit, stand, end, stretch at a minimum of 50% of the time. Troubleshooting abilities. Effective time management. Ability to objectively review information pertinent to the position. Strong written and verbal communication skills. Ability to handle multiple tasks in an organized manner within a fast‑paced environment. Attention to detail and production of accurate work. Ability to work independently and self‑direct work, and in a team‑oriented environment. Aptitude to learn new computer software. Prioritization of workflow, maintain schedules, and follow up to meet deadlines. Ability to work well in a diverse environment. No visa sponsorship or transfer. Who You Are
Strong leadership and relationship‑building skills. Experience structuring, building, and growing high‑performing, engaged teams. High energy and ability to own, manage, and execute multiple competing priorities. Strategic problem‑solver with willingness to challenge the status quo. Works well under pressure, effectively, and efficiently. What We Offer
Pollard Banknote offers a challenging and team‑oriented environment, competitive compensation, comprehensive health, vision, and dental benefits, life insurance, paid vacation and personal time, 401k retirement savings, and opportunities for professional development. Pollard (U.S.) Ltd. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Customer Service Representative I
role at
Pollard Banknote Limited . Location: 4740 E University Dr, Phoenix, AZ 85034 Schedule: Monday – Saturday (7:00 AM to 5:00 PM). Pollard Banknote is seeking a highly driven, customer‑focused Customer Service Representative to work on the Arizona Lottery account. Under the direction of the Customer Service Manager, the candidate will perform a variety of tasks involving telephone, in‑person, and correspondence interactions with customers, providing game information, policies, procedures, and rules. They will perform research and resolve customer problems and complaints. What You’ll Do
Interact in‑person with customers by selling and redeeming tickets, answering questions, providing materials, and explaining processes and games. Handle phone inquiries including providing winning numbers, explaining games, mailing requested materials, and transferring calls to other departments. Handle cash transactions and balancing; prepare bank deposits; perform daily bank reconciliations, fiscal transactions, and reconciliation reports. Prepare a variety of written correspondence. Operate a computer, ticket terminals, calculator, and various office equipment. Other duties as assigned. What You’ll Bring
High School Diploma or GED. Minimum two (2) years’ experience in a customer service environment. Prior experience handling cash transactions is required. Knowledge of lottery games and products. Ability to communicate clearly and effectively, both verbally and in writing. Demonstrated experience working with confidential information. Demonstrated troubleshooting and problem‑solving experience. Microsoft Office / data entry experience required. Basic mathematical skills required. Knowledge of State and Lottery laws, rules, regulations, and agency policies and procedures is an asset. Ability to speak Spanish. Able to sit, stand, end, stretch at a minimum of 50% of the time. Troubleshooting abilities. Effective time management. Ability to objectively review information pertinent to the position. Strong written and verbal communication skills. Ability to handle multiple tasks in an organized manner within a fast‑paced environment. Attention to detail and production of accurate work. Ability to work independently and self‑direct work, and in a team‑oriented environment. Aptitude to learn new computer software. Prioritization of workflow, maintain schedules, and follow up to meet deadlines. Ability to work well in a diverse environment. No visa sponsorship or transfer. Who You Are
Strong leadership and relationship‑building skills. Experience structuring, building, and growing high‑performing, engaged teams. High energy and ability to own, manage, and execute multiple competing priorities. Strategic problem‑solver with willingness to challenge the status quo. Works well under pressure, effectively, and efficiently. What We Offer
Pollard Banknote offers a challenging and team‑oriented environment, competitive compensation, comprehensive health, vision, and dental benefits, life insurance, paid vacation and personal time, 401k retirement savings, and opportunities for professional development. Pollard (U.S.) Ltd. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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