Kelso Building Services
Join the HVAC Dispatcher role at Kelso Building Services.
Kelso Building Services seeks experienced dispatchers to coordinate service technicians and deliver high-quality HVAC automation services.
Job Summary The Dispatcher coordinates and dispatches service technicians to customer locations, manages service calls, and ensures efficient delivery of automation services.
Key Responsibilities
Coordinate and dispatch service technicians to customer locations based on service requests and urgency.
Take customer calls, schedule appointments, and provide information about services, pricing, and scheduling.
Ensure technicians have the necessary information and resources to complete their tasks.
Maintain accurate records of service calls, appointments, and customer information.
Optimize routes for technicians to maximize productivity and minimize travel time.
Address and resolve customer complaints and issues in a timely and professional manner.
Assist in preparing reports related to job status, daily activities, and dispatched calls.
Work with the management team to forecast scheduling needs based on seasonal changes or customer demands.
Qualifications
1-2 years of prior experience in dispatching or customer service roles, preferably in the HVAC/building automation or construction industries.
Strong organizational skills, ability to work under pressure, excellent communication and problem-solving skills, basic computer skills.
Familiarity with building automation controls systems and terminology is a plus.
Additional Requirements
Ability to remain calm and composed, especially in emergency situations.
Customer-oriented approach with a focus on delivering high-quality service.
Benefits
Competitive base salary
Comprehensive benefits package
PTO
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Specialty Trade Contractors
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Kelso Building Services seeks experienced dispatchers to coordinate service technicians and deliver high-quality HVAC automation services.
Job Summary The Dispatcher coordinates and dispatches service technicians to customer locations, manages service calls, and ensures efficient delivery of automation services.
Key Responsibilities
Coordinate and dispatch service technicians to customer locations based on service requests and urgency.
Take customer calls, schedule appointments, and provide information about services, pricing, and scheduling.
Ensure technicians have the necessary information and resources to complete their tasks.
Maintain accurate records of service calls, appointments, and customer information.
Optimize routes for technicians to maximize productivity and minimize travel time.
Address and resolve customer complaints and issues in a timely and professional manner.
Assist in preparing reports related to job status, daily activities, and dispatched calls.
Work with the management team to forecast scheduling needs based on seasonal changes or customer demands.
Qualifications
1-2 years of prior experience in dispatching or customer service roles, preferably in the HVAC/building automation or construction industries.
Strong organizational skills, ability to work under pressure, excellent communication and problem-solving skills, basic computer skills.
Familiarity with building automation controls systems and terminology is a plus.
Additional Requirements
Ability to remain calm and composed, especially in emergency situations.
Customer-oriented approach with a focus on delivering high-quality service.
Benefits
Competitive base salary
Comprehensive benefits package
PTO
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Specialty Trade Contractors
#J-18808-Ljbffr