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Petco

Animal Care Specialist

Petco, Huntsville, Alabama, United States, 35824

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Animal Care Specialist

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Petco

Create a healthier, brighter future for pets, pet parents and people! Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

We love all pets like our own

We’re the future of the pet industry

We’re here to improve lives

We drive outstanding results together

We’re welcome as we are

Petco is a category‑defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose‑driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

Position Overview As an Operations Specialist in Animal Care, your role will be to ensure that proper animal care and husbandry is being provided for all companion animals and aquatic life in the Pet Care Center (PCC). You’ll be the primary resource regarding animal care and maintenance. This position will support the achievement of the PCC’s budgeted sales and shrink goals. You’ll ensure our merchandising and inventory strategies are executed across the Pet Care Center with your primary focus in companion animals and aquatic life. You will ensure the efficient and effective operations of the Pet Care Center in close partnership with the sales team to meet the needs of the guest and their pet/s. You can excel in this role by exhibiting a passion for the welfare, health, and proper care of animals as well as being a positive partner within the whole Pet Care Center team.

Position Responsibilities

Have a strong interest in animal welfare and possess a high level of knowledge of our companion animal and aquatic care.

Ensure that all companion animals and aquatic life in the PCC are receiving appropriate care, including maintenance, incident reports and hourly health checks.

Process register transactions in a way that creates a great experience for each guest.

Be proficient within our selling model and support guest interactions as needed.

Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests.

Complete and apply training programs to maintain a high level of expertise of their role and educate other PCC partners in animal care and maintenance.

Promote a positive culture of teamwork, inclusion, and collaboration.

Adhere to established operational guidelines, policies, and procedures.

Evaluate guest inquiries and refer to the Leader on Duty as needed.

Act as primary resource for guests and other PCC partners regarding all animal education and care.

Efficiently order companion animals and aquatic life, supplies and merchandise in partnership with the sales team to maximize sales, margin, and inventory.

Analyze department inventory management data and recommend areas for improvement.

Perform routine housekeeping tasks to maintain the professional image and appearance of the companion animal habitat and aquatic areas.

Ensure the proper handling and documentation for all relinquished and adoption animals.

Verify animal related maintenance tasks are completed as outlined on the Maintenance Schedules.

Participate in the completion of all animal and aquatic life related physical inventory counts.

Adhere to and promote established safety and loss prevention procedures.

Perform additional duties and projects as required or assigned.

Other Essential Duties

Utilize selling behaviors to provide an amazing guest experience within our Pet Care Center locations.

Contribute to a safe environment and maintain safety protocols.

Be a part of a collaborative culture focused on the health and wellness needs of pets.

Engage in career development opportunities throughout your career.

Basic Qualifications Minimum of one year of experience working with and/or caring for companion animals and aquatic life is required. Applicants must possess a high level of knowledge of companion animals and aquatic life, an aptitude for sales techniques, a professional appearance and demeanor, and a genuine interest in animals and their care. Good interpersonal and verbal communication skills are necessary due to the nature of interactions with the public and partners within the PCC as well as external veterinary partners.

Certification Completing and maintaining the Petco Animal Care Certification program is required.

Education/Skills In addition to a high school diploma or equivalent (GED), applicants must demonstrate proficiency in mathematics, basic accounting relationships, and exceptional communication skills.

Supervisory Responsibility

Ensure that the Pet Care Center is opened and/or closed in accordance with established procedures.

Adhere to and promote established safety procedures for partners, guests, and pets.

Work Environment The majority of job duties are conducted indoors, with occasional guest carryouts and veterinary visits. The role may require bending, kneeling, moving merchandise up to 50 pounds, and standing for long periods. Working flexible hours, including evenings and weekends, is required.

Equal Opportunity Employer Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

Seniority level

Entry level

Employment type

Part-time

Job function

Other

Industries

Retail

Start Rate: $13.00

For a detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, see https://careers.petco.com/us/en/key-benefits

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