Copart
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed, the CSR is the face of the company as they are often the first interaction our customers have with Copart. The role may expand to include Chat and Email Customer Support. The CSR answers and places calls in a professional manner. Call quality is measured by knowledge, level of professionalism, and time to place follow‑up calls. The CSR focuses on call resolution and uses company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Responsibilities
Obtain release of vehicles located at body shops, residences, and other locations. Answer, place, and resolve calls professionally. Measure call quality by knowledge, professionalism, and follow‑up timing. Use company resources to gather information and offer solutions to meet customer needs. Complete other assigned duties. Qualifications
One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem‑solving Computer proficiency – MS Suite Typing speed 45 WPM Professional appearance Ability to multi‑task in a fast‑paced environment Bilingual skills a plus Occasional overtime as needed Pay $20.03 - $22.58 per hour Benefits
Medical/Dental/Vision 401(k) plus company match ESPP – Employee Stock Purchase Plan EAP – Employee Assistance Program (no cost to you) Vacation & Sick pay Paid Company Holidays Life and AD&D Insurance Discounts E-Verify Program Participant
Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).
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Obtain release of vehicles located at body shops, residences, and other locations. Answer, place, and resolve calls professionally. Measure call quality by knowledge, professionalism, and follow‑up timing. Use company resources to gather information and offer solutions to meet customer needs. Complete other assigned duties. Qualifications
One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem‑solving Computer proficiency – MS Suite Typing speed 45 WPM Professional appearance Ability to multi‑task in a fast‑paced environment Bilingual skills a plus Occasional overtime as needed Pay $20.03 - $22.58 per hour Benefits
Medical/Dental/Vision 401(k) plus company match ESPP – Employee Stock Purchase Plan EAP – Employee Assistance Program (no cost to you) Vacation & Sick pay Paid Company Holidays Life and AD&D Insurance Discounts E-Verify Program Participant
Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).
#J-18808-Ljbffr