State of Indiana
Join to apply for the
BMV Customer Service Representative
role at
State of Indiana .
Work for Indiana. Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. You’ll receive competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you’ll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About The Bureau Of Motor Vehicles (BMV)
Named one of Indiana’s 2023 Top Workplaces by employees.
Mission: Serve all Hoosiers by providing best‑in‑class driver and vehicle services in a timely and accurate manner while ensuring security and transparency.
Dedicated to fostering an environment where we invest in our employees, engage our customers, provide sustainable systems, and embrace product innovation.
Role Overview Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on‑the‑job training. You will assist Hoosiers with a broad scope of BMV needs. This position serves at the Salem BMV Branch Office.
Salary The salary for this position traditionally starts at $15.17 an hour.
A Day In The Life
Use job knowledge to conduct customer transactions.
Answer customers’ questions and provide guidance.
Assist with the daily opening and closing of the branch.
Check transactions to ensure accuracy, timeliness, and proper accounting.
Work with leadership to resolve escalated customer concerns and system problems.
File applications as completed throughout the day.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
What You'll Need For Success
High school diploma or equivalent.
Customer service experience.
Top‑notch communication skills.
A high level of critical thinking and the ability to troubleshoot.
Ability to process cash and card transactions.
Ability to travel up to 20 percent of the time to branch locations, training, or branch‑related community activities.
Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities / Direct Reports This role may be utilized in a supervisory capacity based on agency needs.
Benefits Of Employment With The State Of Indiana
Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
Health savings account with bi‑weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two (2) fully funded pension plan options.
Robust leave policies, including 150 hours paid new parent leave, up to eight weeks paid childbirth recovery leave for eligible mothers, up to 15 hours paid community service leave, and 180 hours combined paid vacation, personal, and sick leave.
12 paid holidays, 14 in election years.
Education reimbursement program.
Group life insurance.
Referral bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.
Equal Employment Opportunity The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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BMV Customer Service Representative
role at
State of Indiana .
Work for Indiana. Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. You’ll receive competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you’ll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About The Bureau Of Motor Vehicles (BMV)
Named one of Indiana’s 2023 Top Workplaces by employees.
Mission: Serve all Hoosiers by providing best‑in‑class driver and vehicle services in a timely and accurate manner while ensuring security and transparency.
Dedicated to fostering an environment where we invest in our employees, engage our customers, provide sustainable systems, and embrace product innovation.
Role Overview Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on‑the‑job training. You will assist Hoosiers with a broad scope of BMV needs. This position serves at the Salem BMV Branch Office.
Salary The salary for this position traditionally starts at $15.17 an hour.
A Day In The Life
Use job knowledge to conduct customer transactions.
Answer customers’ questions and provide guidance.
Assist with the daily opening and closing of the branch.
Check transactions to ensure accuracy, timeliness, and proper accounting.
Work with leadership to resolve escalated customer concerns and system problems.
File applications as completed throughout the day.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
What You'll Need For Success
High school diploma or equivalent.
Customer service experience.
Top‑notch communication skills.
A high level of critical thinking and the ability to troubleshoot.
Ability to process cash and card transactions.
Ability to travel up to 20 percent of the time to branch locations, training, or branch‑related community activities.
Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities / Direct Reports This role may be utilized in a supervisory capacity based on agency needs.
Benefits Of Employment With The State Of Indiana
Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
Health savings account with bi‑weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two (2) fully funded pension plan options.
Robust leave policies, including 150 hours paid new parent leave, up to eight weeks paid childbirth recovery leave for eligible mothers, up to 15 hours paid community service leave, and 180 hours combined paid vacation, personal, and sick leave.
12 paid holidays, 14 in election years.
Education reimbursement program.
Group life insurance.
Referral bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.
Equal Employment Opportunity The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
#J-18808-Ljbffr