Michaels Stores
Customer Service PT – Michaels Stores
Location: Store – Bay‑Alameda, CA
Deliver a customer‑centric shopping experience by managing front‑end operations and expectations. Lead omnichannel processes and maintain store recovery standards to deliver our brand promises. Deliver friendly customer service.
Responsibilities
Assist the Store Manager in leading and managing adherence to SOPs and Company programs, ensuring compliance with applicable laws and requirements.
Ensure all front‑end policies and procedures are followed; achieve KPIs and manage your team to reach their role KPIs.
Plan and lead the execution of class and in‑store events in accordance with Company programs.
Lead omnichannel processes.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes, including RTV and ASN activities as needed.
Assist with onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support talent development; utilize leadership competencies for continued self‑development.
Serve as Manager on Duty (MOD).
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model.
Acknowledge customers, help locate the product, and provide solutions.
Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
Manage and execute the shrink and safety programs.
Cross‑train in Custom Framing selling and production.
In select stores that do not have a Framing Manager, responsible for delivering high‑quality custom framing solutions to customers on time by planning and managing framing workload in partnership with the Store Manager.
Preferred Qualifications
Retail management experience preferred.
Physical Requirements
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
If you need help performing these essential functions, please contact your supervisor for accommodations.
Public retail store setting; climate‑controlled public areas; some stock rooms may not be climate‑controlled; some outdoor work may be assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.
Work Environment
Public retail store setting with customers in a climate‑controlled environment; some stock rooms may not be climate‑controlled; possible outdoor work retrieving carts or unloading trucks; frame shop equipment includes a glass cutter and heat press; work hours include nights, weekends, and early mornings.
EEO Statement Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to perform the essential functions of the job or to participate in the application process, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).
Legal Disclosure Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Compensation Total Base Pay Range for This Position: $19.25 – $23.80.
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Deliver a customer‑centric shopping experience by managing front‑end operations and expectations. Lead omnichannel processes and maintain store recovery standards to deliver our brand promises. Deliver friendly customer service.
Responsibilities
Assist the Store Manager in leading and managing adherence to SOPs and Company programs, ensuring compliance with applicable laws and requirements.
Ensure all front‑end policies and procedures are followed; achieve KPIs and manage your team to reach their role KPIs.
Plan and lead the execution of class and in‑store events in accordance with Company programs.
Lead omnichannel processes.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes, including RTV and ASN activities as needed.
Assist with onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support talent development; utilize leadership competencies for continued self‑development.
Serve as Manager on Duty (MOD).
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model.
Acknowledge customers, help locate the product, and provide solutions.
Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
Manage and execute the shrink and safety programs.
Cross‑train in Custom Framing selling and production.
In select stores that do not have a Framing Manager, responsible for delivering high‑quality custom framing solutions to customers on time by planning and managing framing workload in partnership with the Store Manager.
Preferred Qualifications
Retail management experience preferred.
Physical Requirements
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
If you need help performing these essential functions, please contact your supervisor for accommodations.
Public retail store setting; climate‑controlled public areas; some stock rooms may not be climate‑controlled; some outdoor work may be assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.
Work Environment
Public retail store setting with customers in a climate‑controlled environment; some stock rooms may not be climate‑controlled; possible outdoor work retrieving carts or unloading trucks; frame shop equipment includes a glass cutter and heat press; work hours include nights, weekends, and early mornings.
EEO Statement Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to perform the essential functions of the job or to participate in the application process, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).
Legal Disclosure Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Compensation Total Base Pay Range for This Position: $19.25 – $23.80.
#J-18808-Ljbffr