Tyne Metropolitan College
Location: SouthTyneside College
Salary: £24,102 per annum pro rata
Hours: 22 per week
Position: Permanent, Part Time. Vacancy will close in 13 days at 23:59 GMT.
Closing Date: Sunday 11 January 2026 23:59 GMT
About the Role As a Customer Service Coordinator, you’ll provide a warm, friendly, and efficient front‑of‑house service. You’ll handle enquiries relating to admissions and general college information, ensuring every interaction reflects our commitment to excellence. This role involves:
Acting as the first point of contact in person, by phone, and via email.
Supporting admissions and enrolment processes, including maintaining accurate student records.
Coordinating open days, induction activities, and other events.
Managing reception duties such as welcoming visitors and maintaining visitor logs.
Ensuring compliance with data protection regulations and contributing to process improvements.
What We’re Looking For Essential
Proven experience in delivering outstanding customer service.
Strong administrative skills and proficiency in Microsoft Office (Word, Excel, Outlook) and database systems.
Excellent communication skills – both written and verbal – with a friendly, approachable manner.
Ability to multitask and manage priorities in a fast‑paced environment.
GCSE English and Maths (Grade 4 or above) or equivalent, or willingness to work towards.
Familiarity with Management Information Systems (MIS) and accurate record‑keeping.
Desirable
Experience in an educational environment.
Knowledge of admissions processes and data protection legislation.
Flexibility to work evenings/weekends for college events.
Why Join Us?
Be part of a supportive team committed to student success.
Opportunities for professional development and training.
A role where you can make a real difference in the student experience.
Safeguarding & Equality We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We value diversity and encourage applications from all backgrounds.
Who We Are Tyne Coast College comprises South Tyneside College, Tyne Metropolitan College, and South Shields Marine School. We offer a vast range of educational opportunities for those aged 14 to adults – including a wide range of employer‑led vocational programmes, Apprenticeships, Higher Education and specialist maritime training.
Our portfolio is multi‑award winning, with national accolades and a global outstanding reputation for maritime provision. The College has a high performing SEND provision which has been recognised nationally and is a regional specialist in teaching and learning for learners with SEN. The college was rated ‘Good’ by Ofsted in February 2024.
Tyne Coast College is the North East’s world‑leading maritime training provider and was awarded the Queens Anniversary Prize for its expertise in creating high‑tech under and above water digital scenarios.
As a strong proactive voice in the North East we are passionate about providing a dynamic and diverse curriculum brimming with the essential academic and vocational skills’ training that enables students to progress on to their chosen careers.
Our motto for a bigger, better, stronger future for the region encapsulates our commitment to the region, the business sector and those living and working in the North East.
Recruiting high‑calibre, professional staff with vocational credibility is at the core of our success. We are looking for dynamic and innovative individuals with a passion for achieving excellence through delivering a first‑class quality service at all times.
Our Values We believe in being a strong community presence.
We believe the needs of employers should shape our curriculum.
We believe every student should achieve their potential.
We will make a significant positive impact on the local, regional and national economy.
We value professionalism, commitment, and excellence in our staff.
We welcome and include everyone in our community and value individuality and diversity.
Documents Application Guidance including Safeguarding Policy -
Download
Terms and Conditions for a Professional Services Post -
Download
Work Perks at Tyne Coast College.pdf -
Download
Customer Service Coordinator Personal Specification.docx -
Download
Customer Service Coordinator Job Description.docx -
Download
Seniority level Entry level
Employment type Internship
Job function Other
Industries Higher Education
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Salary: £24,102 per annum pro rata
Hours: 22 per week
Position: Permanent, Part Time. Vacancy will close in 13 days at 23:59 GMT.
Closing Date: Sunday 11 January 2026 23:59 GMT
About the Role As a Customer Service Coordinator, you’ll provide a warm, friendly, and efficient front‑of‑house service. You’ll handle enquiries relating to admissions and general college information, ensuring every interaction reflects our commitment to excellence. This role involves:
Acting as the first point of contact in person, by phone, and via email.
Supporting admissions and enrolment processes, including maintaining accurate student records.
Coordinating open days, induction activities, and other events.
Managing reception duties such as welcoming visitors and maintaining visitor logs.
Ensuring compliance with data protection regulations and contributing to process improvements.
What We’re Looking For Essential
Proven experience in delivering outstanding customer service.
Strong administrative skills and proficiency in Microsoft Office (Word, Excel, Outlook) and database systems.
Excellent communication skills – both written and verbal – with a friendly, approachable manner.
Ability to multitask and manage priorities in a fast‑paced environment.
GCSE English and Maths (Grade 4 or above) or equivalent, or willingness to work towards.
Familiarity with Management Information Systems (MIS) and accurate record‑keeping.
Desirable
Experience in an educational environment.
Knowledge of admissions processes and data protection legislation.
Flexibility to work evenings/weekends for college events.
Why Join Us?
Be part of a supportive team committed to student success.
Opportunities for professional development and training.
A role where you can make a real difference in the student experience.
Safeguarding & Equality We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We value diversity and encourage applications from all backgrounds.
Who We Are Tyne Coast College comprises South Tyneside College, Tyne Metropolitan College, and South Shields Marine School. We offer a vast range of educational opportunities for those aged 14 to adults – including a wide range of employer‑led vocational programmes, Apprenticeships, Higher Education and specialist maritime training.
Our portfolio is multi‑award winning, with national accolades and a global outstanding reputation for maritime provision. The College has a high performing SEND provision which has been recognised nationally and is a regional specialist in teaching and learning for learners with SEN. The college was rated ‘Good’ by Ofsted in February 2024.
Tyne Coast College is the North East’s world‑leading maritime training provider and was awarded the Queens Anniversary Prize for its expertise in creating high‑tech under and above water digital scenarios.
As a strong proactive voice in the North East we are passionate about providing a dynamic and diverse curriculum brimming with the essential academic and vocational skills’ training that enables students to progress on to their chosen careers.
Our motto for a bigger, better, stronger future for the region encapsulates our commitment to the region, the business sector and those living and working in the North East.
Recruiting high‑calibre, professional staff with vocational credibility is at the core of our success. We are looking for dynamic and innovative individuals with a passion for achieving excellence through delivering a first‑class quality service at all times.
Our Values We believe in being a strong community presence.
We believe the needs of employers should shape our curriculum.
We believe every student should achieve their potential.
We will make a significant positive impact on the local, regional and national economy.
We value professionalism, commitment, and excellence in our staff.
We welcome and include everyone in our community and value individuality and diversity.
Documents Application Guidance including Safeguarding Policy -
Download
Terms and Conditions for a Professional Services Post -
Download
Work Perks at Tyne Coast College.pdf -
Download
Customer Service Coordinator Personal Specification.docx -
Download
Customer Service Coordinator Job Description.docx -
Download
Seniority level Entry level
Employment type Internship
Job function Other
Industries Higher Education
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