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Phillips Foods

Guest Experience Server

Phillips Foods, Baltimore, Maryland, United States, 21276

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Hunt Valley, MD $15.00-$25.00 7 months ago

Responsibilities

Maintain a Guest focus while performing all duties

Assume 100% responsibility for our guests' quality experience

Welcome and greet guests within two minutes

Complete menu knowledge - able to answer questions regarding our food, beverages and other restaurant functions and services

Make genuine recommendations of specific beverage, appetizer, entrée and desserts

Take accurate food and beverage orders and enter in our POS system

Pre-bus tables between each course

Perform side work during each shift as required by service station assignment

Complete opening and closing checklists

Maintain clean and stocked service and dining areas (including yourself)

Monitor and observe guests dining experience to ensure guests are satisfied with the food and service

Respond promptly and courteously to any requests

Prepare final bill, present check to guest, accept payment

Assist fellow servers before they ask

Thank guests for their visit and invite them to return

Attend all scheduled employee meetings and bring suggestions for improvement

Notify manager-on-duty any time a guest is not 100% satisfied with their experience

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