State of Illinois
REHABILITATION CASE COORDINATOR I (UPWARD MOBILITY)
State of Illinois, Springfield, Illinois, us, 62777
Base Pay Range
Job Requisition ID: 52109 Opening Date: 12/23/2025 Closing Date: 01/07/2026 Agency: Department of Human Services Class Title: REHABILITATION CASE COORD I - 38141 Skill Option: UMP Certificate Bilingual Option: None Salary: Anticipated Salary $4,004-$5,245/month ($48,048-$62,940/year) Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 1 Bargaining Unit Code: RC014 Clerical Employees, AFSCME Position Overview
The Division of Rehabilitation Services (DRS) is the state's lead division serving people with disabilities committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. This position coordinates customer case records and documents in a field office pertaining to the service delivery activities to customers in the Bureau of Customer and Community Field Services/Vocational Rehabilitation Program. This position performs keyboarding and other routine clerical tasks and activities essential to securing and maintaining sensitive case files, records and documentation (both electronic and hardcopy), and facilitating the purchase and delivery of services, in accordance with federal, state and agency rules, regulations, policies and procedures, and current operating practices; works with the agency's case management system, monitors customer case status and prepares annotated reports for counselor; and interacts with field office staff and internal and external customers in person, phone and/or email. The Division of Rehabilitation Services is seeking to hire a self‑motivated and detail‑oriented individual with strong communication skills. Essential Functions
Works with counselor(s) and the case management system to determine daily priority of customer service delivery. Meets with counselor(s) routinely to review case management activities and problems encountered. Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various other aspects of the vocational rehabilitation program. Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop‑in customers. Meets with Vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or discuss general casework activities. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications
Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of high school. Requires two (2) years of clerical related experience that demonstrates incorporation of working‑level proficiency and accuracy in performing keyboarding functions. Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class. Conditions of Employment
Requires ability to travel for training. All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description. Work Hours: Mon – Fri, 8:30 am – 5:00 pm, 1 hour unpaid lunch. Headquarter Location: 600 E Ash St, Springfield, Illinois, 62703 Agency Contact:
DHS.HiringUnit@illinois.gov About The Agency
The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness. Benefits
A Pension Program Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick Days annually (Sick days carry over from year to year) 10-25 Days of Paid Vacation time annually – (10 days in year one of employment) Personal, Sick, & Vacation rates modified for 12‑hour & part‑time work schedules (as applicable) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 12 Weeks Paid Parental Leave Deferred Compensation Program – A supplemental retirement plan Optional Pre‑Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) Federal Public Service Loan Forgiveness Program eligibility GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans 5% Salary Differential for Bilingual Positions Commuter Savings Program (Chicago only) Upward Mobility Program
This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles. To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application. Application Instructions
Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non‑State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. For more information, see the State employees and Non‑State employees instructions provided on the website. Communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication regarding any submitted application. You may receive emails from the following addresses: donotreply@SIL-P1.ns2cloud.com systems@SIL-P1.ns2cloud.com Nearest Major Market: Springfield
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Job Requisition ID: 52109 Opening Date: 12/23/2025 Closing Date: 01/07/2026 Agency: Department of Human Services Class Title: REHABILITATION CASE COORD I - 38141 Skill Option: UMP Certificate Bilingual Option: None Salary: Anticipated Salary $4,004-$5,245/month ($48,048-$62,940/year) Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 1 Bargaining Unit Code: RC014 Clerical Employees, AFSCME Position Overview
The Division of Rehabilitation Services (DRS) is the state's lead division serving people with disabilities committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. This position coordinates customer case records and documents in a field office pertaining to the service delivery activities to customers in the Bureau of Customer and Community Field Services/Vocational Rehabilitation Program. This position performs keyboarding and other routine clerical tasks and activities essential to securing and maintaining sensitive case files, records and documentation (both electronic and hardcopy), and facilitating the purchase and delivery of services, in accordance with federal, state and agency rules, regulations, policies and procedures, and current operating practices; works with the agency's case management system, monitors customer case status and prepares annotated reports for counselor; and interacts with field office staff and internal and external customers in person, phone and/or email. The Division of Rehabilitation Services is seeking to hire a self‑motivated and detail‑oriented individual with strong communication skills. Essential Functions
Works with counselor(s) and the case management system to determine daily priority of customer service delivery. Meets with counselor(s) routinely to review case management activities and problems encountered. Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various other aspects of the vocational rehabilitation program. Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop‑in customers. Meets with Vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or discuss general casework activities. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications
Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of high school. Requires two (2) years of clerical related experience that demonstrates incorporation of working‑level proficiency and accuracy in performing keyboarding functions. Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class. Conditions of Employment
Requires ability to travel for training. All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description. Work Hours: Mon – Fri, 8:30 am – 5:00 pm, 1 hour unpaid lunch. Headquarter Location: 600 E Ash St, Springfield, Illinois, 62703 Agency Contact:
DHS.HiringUnit@illinois.gov About The Agency
The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness. Benefits
A Pension Program Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick Days annually (Sick days carry over from year to year) 10-25 Days of Paid Vacation time annually – (10 days in year one of employment) Personal, Sick, & Vacation rates modified for 12‑hour & part‑time work schedules (as applicable) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 12 Weeks Paid Parental Leave Deferred Compensation Program – A supplemental retirement plan Optional Pre‑Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) Federal Public Service Loan Forgiveness Program eligibility GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans 5% Salary Differential for Bilingual Positions Commuter Savings Program (Chicago only) Upward Mobility Program
This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles. To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application. Application Instructions
Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non‑State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. For more information, see the State employees and Non‑State employees instructions provided on the website. Communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication regarding any submitted application. You may receive emails from the following addresses: donotreply@SIL-P1.ns2cloud.com systems@SIL-P1.ns2cloud.com Nearest Major Market: Springfield
#J-18808-Ljbffr