Whip Inc
Position Summary
We are seeking a skilled, reliable, and customer‑focused Tow Truck Driver to join our team.
The ideal candidate will safely operate a tow truck to provide towing, recovery, and roadside assistance services to stranded motorists, businesses, and law enforcement agencies.
This role requires excellent driving skills, mechanical aptitude, strong problem‑solving abilities, and a commitment to delivering exceptional customer service.
Essential Duties and Responsibilities
Vehicle Operation & Safety
Operate various types of tow trucks (e.g., flatbed, wheel‑lift, heavy‑duty) safely and efficiently in diverse weather and traffic conditions.
Conduct pre‑trip and post‑trip inspections of the tow truck and equipment, ensuring all are in proper working order.
Adhere to all traffic laws, company policies, and safety regulations.
Secure vehicles properly for transport to prevent damage.
Towing & Recovery
Respond promptly to dispatch calls for breakdowns, accidents, impounds, repossessions, and other towing needs.
Assess the vehicle’s condition and the towing situation to determine the safest and most effective recovery method.
Perform light mechanical repairs and basic roadside assistance (e.g., jump‑starts, tire changes, fuel delivery, lockouts) when required.
Utilize chains, winches, and other specialized equipment for vehicle recovery and loading.
Customer Service
Interact with customers in a professional, courteous, and empathetic manner, especially during stressful situations.
Clearly explain services, charges, and procedures to customers.
Ensure customer vehicles are handled with care and respect.
Documentation & Communication
Complete accurate paperwork, including service tickets, invoices, accident reports, and daily logs.
Communicate effectively with dispatch, customers, and law enforcement.
Utilize navigation and dispatching software/systems efficiently.
Maintenance & Readiness
Maintain the cleanliness and organization of the tow truck and equipment.
Report any equipment malfunctions or maintenance needs promptly.
Ensure all necessary tools and supplies are stocked and ready for use.
Qualifications
High School Diploma or GED required.
Valid driver’s license with a clean driving record is mandatory.
Minimum of 1‑2 years of professional tow truck driving experience preferred.
Entry‑level candidates with a strong mechanical aptitude and willingness to train are encouraged to apply.
Ability to operate various types of tow trucks and towing equipment.
Basic mechanical knowledge and ability to perform minor roadside repairs.
Excellent communication and interpersonal skills.
Ability to work independently and make sound judgments under pressure.
Must be able to work flexible hours, including nights and holidays, and be on‑call as needed.
Ability to pass a background check and drug screening.
Work Environment Typical work environment includes driving a tow truck and handling vehicles in various roadway and roadside settings.
The role may involve extended periods of driving, operating heavy equipment, and performing roadside assistance in a range of weather and traffic conditions.
Physical Demands
Ability to lift and carry up to 15 pounds, if required.
Manual dexterity to operate a typical tow truck vehicle and recovery equipment.
Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
Reasonable accommodations will be made for qualified individuals with disabilities.
Equal Employment Opportunity Whip is proud to be an equal‑opportunity employer.
Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Whip will make reasonable accommodations for qualified individuals with disabilities.
If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at recruiting@drivewhip.com to request an accommodation.
Compliance With Laws Whip employees are expected to comply with all federal, state, and local laws.
Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position.
Essential duties and responsibilities may be added or modified as necessary at any time.
Acknowledgment
Employee to acknowledge receipt and understanding of the job description.
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The ideal candidate will safely operate a tow truck to provide towing, recovery, and roadside assistance services to stranded motorists, businesses, and law enforcement agencies.
This role requires excellent driving skills, mechanical aptitude, strong problem‑solving abilities, and a commitment to delivering exceptional customer service.
Essential Duties and Responsibilities
Vehicle Operation & Safety
Operate various types of tow trucks (e.g., flatbed, wheel‑lift, heavy‑duty) safely and efficiently in diverse weather and traffic conditions.
Conduct pre‑trip and post‑trip inspections of the tow truck and equipment, ensuring all are in proper working order.
Adhere to all traffic laws, company policies, and safety regulations.
Secure vehicles properly for transport to prevent damage.
Towing & Recovery
Respond promptly to dispatch calls for breakdowns, accidents, impounds, repossessions, and other towing needs.
Assess the vehicle’s condition and the towing situation to determine the safest and most effective recovery method.
Perform light mechanical repairs and basic roadside assistance (e.g., jump‑starts, tire changes, fuel delivery, lockouts) when required.
Utilize chains, winches, and other specialized equipment for vehicle recovery and loading.
Customer Service
Interact with customers in a professional, courteous, and empathetic manner, especially during stressful situations.
Clearly explain services, charges, and procedures to customers.
Ensure customer vehicles are handled with care and respect.
Documentation & Communication
Complete accurate paperwork, including service tickets, invoices, accident reports, and daily logs.
Communicate effectively with dispatch, customers, and law enforcement.
Utilize navigation and dispatching software/systems efficiently.
Maintenance & Readiness
Maintain the cleanliness and organization of the tow truck and equipment.
Report any equipment malfunctions or maintenance needs promptly.
Ensure all necessary tools and supplies are stocked and ready for use.
Qualifications
High School Diploma or GED required.
Valid driver’s license with a clean driving record is mandatory.
Minimum of 1‑2 years of professional tow truck driving experience preferred.
Entry‑level candidates with a strong mechanical aptitude and willingness to train are encouraged to apply.
Ability to operate various types of tow trucks and towing equipment.
Basic mechanical knowledge and ability to perform minor roadside repairs.
Excellent communication and interpersonal skills.
Ability to work independently and make sound judgments under pressure.
Must be able to work flexible hours, including nights and holidays, and be on‑call as needed.
Ability to pass a background check and drug screening.
Work Environment Typical work environment includes driving a tow truck and handling vehicles in various roadway and roadside settings.
The role may involve extended periods of driving, operating heavy equipment, and performing roadside assistance in a range of weather and traffic conditions.
Physical Demands
Ability to lift and carry up to 15 pounds, if required.
Manual dexterity to operate a typical tow truck vehicle and recovery equipment.
Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
Reasonable accommodations will be made for qualified individuals with disabilities.
Equal Employment Opportunity Whip is proud to be an equal‑opportunity employer.
Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Whip will make reasonable accommodations for qualified individuals with disabilities.
If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at recruiting@drivewhip.com to request an accommodation.
Compliance With Laws Whip employees are expected to comply with all federal, state, and local laws.
Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position.
Essential duties and responsibilities may be added or modified as necessary at any time.
Acknowledgment
Employee to acknowledge receipt and understanding of the job description.
#J-18808-Ljbffr