Swire Coca-Cola, USA is hiring: IT Field Support in Tempe

Join to apply for the IT Field Support role at Swire Coca-Cola, USA.

Who is Swire Coca-Cola?

Swire Coca-Cola is a family‑owned bottling company that has been in business for over two centuries. It is one of the largest Coca‑Cola bottlers in North America and distributes more than 50 beverage brands and flavors, providing refreshment to more than 30 million consumers across 13 states. Our 8,000+ employees work together to deliver products to customers while fostering a culture of teamwork, innovation, and shared values.

Why you’ll love working at Swire Coca-Cola

• Health coverage (3 medical options, dental and vision) and 401(k) retirement plan with company match
• Health Savings Accounts with company match
• FREE virtual primary care, acute care, and physical therapy
• FREE Employee Assistance Program
• Company‑paid vacation, holidays, sick time, bereavement, jury duty, maternity/parental leave, disability leave, and volunteer time
• Discounted and free product
• Tuition reimbursement
• Opportunities for career advancement

Job Details

Job Level: 5

What does IT Field Support do at Swire Coca-Cola?

The IT Field Support team provides assistance to all Swire Coca-Cola employees and locations within their assigned area for all computer systems and infrastructure issues. The role thrives in a fast‑paced, hands‑on environment and requires working independently to resolve hardware, software, network, and telephony issues without assistance.

Responsibilities

• Perform routine troubleshooting and maintenance via phone or in‑person on computers, monitors, and peripherals.
• Assist end users with computer or infrastructure issues such as setup, installation, troubleshooting, repairs, maintenance, upgrades, and deployment of new equipment.
• Provide technical support and troubleshooting of Windows workstations, Office 365, Active Directory, Voice over IP (VoIP), and basic network connectivity.
• Provide additional support for wireless communication devices including wireless access points, laptops, handhelds, voice pick phones, printers, and warehouse devices.
• Maintain an accurate inventory of all IT devices.
• Order and distribute new and recycled equipment to users.
• Maintain accurate and current documentation on process, procedure, and infrastructure.
• Process and prioritize work requests and escalations in a timely and efficient manner.

Requirements

• 2‑year degree in Information Technology field preferred or equivalent experience required.
• 4‑year degree in Computer Science or related field preferred.
• 4+ years of experience in IT field required.
• 1+ year of experience in network security required.
• Active Directory administration knowledge required.
• SAP authorization, Multi‑factor authentication (MFA), TCP/IP network stack, and PCI (payment card industry) experience preferred.

EEO Statement

Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E‑Verify program as required by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.