Desktop Support - Seasonal Assignments Job at Howard Community College in Baltim

Position Title

Desktop Support - Seasonal Assignments

Location & Hours

Up to 24 hours per week. Part time, evenings and weekend support. Salary: $16 per hour.

About Howard Community College (HCC)

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community.

Job Summary

The Desktop Support Technician is responsible for supporting the students, employees and guests using college technology across the campus. They support students and employees by providing quick response and resolution for tickets as requested, including instruction, diagnostics, and repair as needed. The Desktop Support Technicians assist the department with hardware deployments, imaging, upgrades and moves. They work with members of IT to update guides for students, staff and faculty as needed.

Essential Role Responsibilities

• Setup and deployment of hardware and software in classroom, conference room and employee workstations.
• Proactive maintenance and remediation across computers, printers and mobile devices.
• Diagnostics and troubleshooting issues reported by the Howard CC community.
• Training and assisting students and faculty on using software and hardware.
• Update the college knowledge base articles.
• Maintain the college technology asset inventory as required.
• Document calls in the college IT Service Management/Ticketing platform.

Preferred Experience

• Ability to lift computers, peripherals, and simulation equipment up to 25 lbs. from the ground to 5 feet.
• Knowledge of common software such as Windows, Office, Canvas, macOS, and iPadOS.
• Knowledge of basic computer hardware such as microphones, laptops, printers, monitors and webcams.
• Knowledge of conference room and classroom presentation equipment such as projectors, remotes, and cameras.
• Strong oral and written communication skills.
• Regular attendance is a requirement of this job.
• Ability to maintain strict confidentiality.

Physical Demands

• Work includes routing cabling under desks and in carts.

Requirements

Minimum Education: High School or equivalent. Experience Required: 0.

Applicant Instructions

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or be willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & Affinity Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.