AACI (Asian Americans for Community Involvement) is hiring: Receptionist in San

Join to apply for the Receptionist role at AACI (Asian Americans for Community Involvement).

The Medical Front Desk Receptionist is responsible for greeting lobby visitors, answering, screening, and transferring telephone calls for the agency, providing information, assisting patients with appointments, and checking insurance eligibility. This position reports to the Front Desk Lead.

Why Join AACI?

• Paid Holidays, Vacation, and Sick time.
• Comprehensive benefits, including Health Plan Options (95% premium coverage).
• 403(b) Retirement Plan with match.
• Additional pay for bilingual staff.
• Free Headspace mindfulness app access.
• Eligibility for State Loan Forgiveness Program.

Duties and Responsibilities

• Schedule, reschedule and/or cancel appointments in accordance with AACI's Appointment Scheduling Policy.
• Answer all Call Center incoming calls, screen or forward calls, provide information, take messages, or schedule appointments.
• Check insurance and verify eligibility information.
• Greet persons entering the lobby, determine the nature and purpose of the visit, and direct or escort them to specific destinations.
• Monitor calls on hold to prevent long wait times.
• Relay patient questions, requests, and other messages to the appropriate person or department.
• Collect, update, and verify all pertinent patient demographic and insurance information.
• Communicate regularly with the supervisor on the status of operations, patient access, medical records, insurance coverage updates, and any other related issues.
• Resolve patient inquiries, complaints or concerns regarding their accounts or appointments.
• Collect payments from patients in accordance with AACI's policies of handling cash.
• Complete other related duties and projects as assigned.