Front Desk Receptionist - Part Time - Bilingual Spanish Job at National Vision I

Front Desk Receptionist – Part Time – Bilingual Spanish

National Vision Inc. is one of the largest optical retailers in the United States. America’s Best, a brand of National Vision, continues to grow with over 1,000 stores. Each location combines eyewear and eye care into one excellent experience at a single low price.

As the face of our stores, Receptionists greet and welcome customers in a friendly manner. They keep organized patient records, help patient schedules flow smoothly, and provide prompt, courteous service to customers either on the phone or in person. Sundays are off as the store is closed on Sundays.

Job Description

What you will do:

• Ensure high quality customer service while following all safety protocols.
• Ensure a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans while obtaining document information from the insurance company as needed.
• Provide customers basic and accurate information.
• Schedule and confirm appointments, follow-up visits and classes.
• File all patient records daily and pull patient files for the next day's appointments.
• Check order status and notify customers when orders are in or of any delays.
• Keep reception area tidy and presentable with all necessary materials.
• Receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Education: High School Diploma or equivalent.

Benefits

• 401(k) retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program

Professional Growth

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.