Zirtual is hiring: Remote Executive Assistant in Orlando

Zirtual is a work‑life balanced company that offers clients experienced, educated remote executive assistants for their personal and professional needs. Our US‑based Virtual Assistants (VA) strive to meet and exceed client needs and expectations.

The Virtual Assistant is a vital member of Zirtual. The VA is the main point of contact with clients and will work independently with the clients. The VA will receive support from their assigned Account Supervisor, who will assist the VA & client relationship with plan modifications, questions, feedback on quality, delegation issues, and more.

The VA will provide a high‑level professional administrative service by working on tasks and projects as assigned by the client, and ensuring they are executed on time and to the highest level of quality. The VA is responsible for being the main point of contact for their assigned clients, and being familiar with each client’s needs and preferences. The VA must have consistent and proactive communication with clients and the Account Supervisors. Virtual Assistants are expected to be available for clients during business hours as agreed upon with each client, but around‑the‑clock availability is not expected. Virtual Assistants send weekly usage reports, respond to all communication within a two‑hour response window, maintain detailed and up‑to‑date client profiles, and follow Zirtual’s best practices for success.

Essential Duties and Responsibilities

• Facilitate on‑time project and goal completion
• Schedule and coordinate appointments as necessary
• Proactively monitor the client’s calendars to identify potential conflicts and ensure the client’s time is maximized
• Conduct research on events, travel, projects, etc., and provide research results within an established time frame
• Ensure purchase specifications meet client satisfaction, handle expense reporting and organization of expenses
• Perform administrative tasks such as inbox management, calendar management, transcription, standard business correspondence, research, and data entry
• Manage email inboxes according to specific guidelines provided by the client and in line with Zirtual policies and practices
• Social media management and marketing
• Attend virtual meetings, draft agendas, take minutes, and provide follow‑up as required
• Provide continuous clear communication about task status, needs, and questions to clients
• Acknowledge all tasks assigned within the established time frame and communicate any changes or delays with the client
• Ensure the client is aware of hour usage and renewal dates by sending a Weekly Usage Report and, if requested, end‑of‑day reporting
• Open to feedback from the Account Supervisor on key performance indicators, task quality, and time management
• Reach out to the Account Supervisor whenever additional task support or client coverage is needed during vacation or illness
• Accurately and in real‑time track all billable hours in the official Zirtual time tracking system
• Other duties as assigned

Desired Skills and Attributes

• Clear, precise, proactive, and professional written and verbal communication skills
• Ability to organize and effectively prioritize tasks
• Ability to multi‑task with various programs and learn new programs as required
• Commitment to a minimum of one year with Zirtual
• Meticulous attention to detail and ability to comprehend difficult tasks
• Capacity to respond to stress in a fast‑paced environment
• Strong interpersonal skills and ability to quickly develop working relationships
• Affable and enthusiastic attitude toward teamwork
• Internet/Web and computer savvy

Qualifications

• Associate’s Degree, Bachelor’s Degree, or a minimum of 5 years experience as an Executive Assistant to C‑level executives
• Minimum of 4 years of administrative experience
• Preferred experience working with C‑level executives
• Proficiency with Google Suite and Google Calendar, and fluency in Microsoft Office
• Proficiency with a task management program such as Trello or Asana
• Preferred experience with a communication program such as Slack
• Preferred experience with a CRM platform such as Salesforce, HubSpot, or Zoho
• Preferred experience with an expense reporting program such as QuickBooks or Expensify
• Preferred experience with a travel management program such as Concur
• Preferred experience with a social media management program such as Hootsuite and WordPress
• Preferred experience with AI tools
• Reliable Internet connection, computer, and phone
• Typing ability of at least 50 WPM with accuracy
• Available during business hours PST or EST Monday‑Friday, unless otherwise agreed in writing with each client

Benefits and Compensation

• You will be compensated as a 1099 independent contractor. VA’s are paid a set amount of their client’s monthly plans with monthly pay averaging $1,500–$3,800 per month depending on the client mix. After 6 months tenure, VA’s revenue split can increase and is dependent on plan utilization and client retention.