Financial Center Concierge (Lobby Greeter) - Hulen Job at EECU in Fort Worth

Financial Center Concierge (Lobby Greeter) - Hulen

Join to apply for the Financial Center Concierge (Lobby Greeter) - Hulen role at EECU.

Exciting news! A new opportunity has opened up at one of our thriving branches. Don't miss the chance to be part of something amazing—apply now and take the next step in your career journey!

Responsibilities

The Financial Center Concierge will manage the floor by greeting all members and visitors, signing them into the lobby tracking system, and directing them to the appropriate personnel. The Concierge will create energy and excitement with members around EECU products and services, financial center functions, and credit union technology for support. The Concierge will assist the Financial Center by answering inbound calls, cross‑selling products, and resolving member concerns. The role requires standing for long periods of time and operating in a fast‑paced environment.

Key Qualifications

• Ability to deliver great member experiences and be invigorated by constant personal interaction.
• Responsible for building exceptional rapport with members while providing excellence in service.
• Responsible for lobby coverage, floor management flow, and organization of members within the financial center using the lobby tracking system.
• Good understanding of credit union products/services and ability to cross‑sell services that may benefit the member.
• Perform member services such as change of address, debit card issuance, safe deposit box entry, ordering checks, while staying within policies, procedures and Federal Regulations.
• EECU will, in compliance with applicable law, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions.

Qualifications

• One to two years of similar experience preferred or proven success in a customer service role.
• Must provide excellence in service while building exceptional rapport with member/customers.
• Strong communication skills that let you converse freely and comfortably in all interactions with members.
• Interpersonal skills, showing empathy and active listening.
• Bring enthusiasm and professionalism to EECU, with a high level of ownership and accountability.
• Thrive in a fast‑paced environment with the ability to prioritize multiple tasks daily.
• Able to stand for long periods of time and maintain composure under stress.
• Able to handle complex and difficult interactions.
• Relevant computer skills, solid math and written communication skills.
• Reliable time and attendance; regular attendance is an essential function of the position.
• High school diploma or equivalent.
• Bilingual preferred but not required.
• Need to be available during 8:45 AM–6:15 PM Monday–Friday, and 8:45 AM–1:15 PM Saturdays. Must be able to work most Saturdays and occasionally open or close the branch with other staff.

Responsible for compliance with all Federal and State rules and regulations pertaining to the Bank Secrecy Act, Anti‑Money Laundering, other regulatory acts, and required training.

For more than 90 years, Fort Worth‑based EECU has been committed to providing members A Better Way of Banking. Today, EECU is one of the largest credit unions in Texas with over $4 billion in assets and serves over 297,000 members across 21 financial centers across North Texas. EECU values employee well‑being and was recently honored with the Fort Worth Business Press Corporate Philanthropy Award.

EECU is an EOE/Vets/Disabled Employer. We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans status or on the basis of disability.