Restaurant Manager Job at Gracious Hospitality Management in Miami

Overview

Cote Korean Steakhouse, located in the Miami Design District, blends Korean barbecue with classic American steakhouse traditions. Cote serves the highest‑quality USDA Prime beef, an extensive 1200‑plus label wine list, and a range of creative cocktails. We are dedicated to exceptional hospitality and customer service. At COTE, we follow a simple mantra: 🥩 + 🔥 + 🍸 = 😊

Responsibilities

Hospitality

• Promote Cote’s core values and culture, including excellence in food, beverage, service, and hospitality.
• Liaise between the front‑of‑house and culinary teams during service.
• Provide and oversee service for all VIP customers on property.
• Develop positive customer relationships and address service needs; respond to feedback as needed.

Operations

• Oversee daily restaurant administration (payroll, opening/closing, floor plans, walkthroughs, etc.).
• Manage hourly employees, providing clear direction.
• Create systems of accountability and provide consistent feedback, coaching, and disciplinary action.
• Perform all back‑office POS functions including employee profiles and menu creation.
• Plan, execute, and communicate promotions and company information.
• Conduct Department of Health walk‑throughs daily to ensure compliance; address violations immediately.
• Promote safe work habits, identify hazards, document accidents, and investigate incidents.
• Ensure team members understand products and services.
• Maintain adherence to Cote drink and food recipes and procedures, upholding quality standards.
• Participate in community events and support corporate social responsibility goals.

Staff Management

• Hire, train, supervise, coach, counsel, and evaluate front‑of‑house hourly employees; inspire the team.
• Act as an outstanding service role model and continuously elevate service standards.
• Monitor, coach, and encourage management and frontline staff to meet service standards.
• Resolve team member or customer conflicts in line with Cote’s complaint guidelines.
• Build morale and a supportive work environment.
• Train new employees as assigned.

Standards

• Display knowledge of Cote brand, culture, and products.
• Demonstrate core values of people, learning, culture, relationships, sustainability, and stewardship.
• Maintain professional and respectful interactions with customers, management, and teammates.
• Present a polished personal appearance per company grooming standards.
• Adhere to all company policies and procedures.
• Participate in scheduled meetings, training sessions, and continuing education.
• Take care of company property.
• Maintain safety, cleanliness, and sanitation standards.
• Comply with all federal, state, and local laws and regulations.

Qualifications

• Ability to read, speak, understand, and follow written and verbal directions in English.
• Reachable via email and phone; communicates information effectively.
• Excellent organizational skills and attention to detail.
• Positive, results‑oriented, team‑player mentality.
• Maintain professionalism under pressure in a high‑paced, stressful environment.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Food Handler’s Certification or ability to obtain in accordance with regulations.
• Flexible schedule with weekend, night, and holiday availability; reasonable accommodations for religious beliefs.
• Familiarity with restaurant management software (POS, reservations, inventory, Microsoft Office, Google Workspace).
• Understanding of human resource principles and practices.
• Positive leadership characteristics and supervisory skills that inspire performance.
• Effective training abilities.
• Excellent time management and deadline‑meeting skills.
• Strong written and verbal communication, interpersonal and customer service skills.
• Strong analytical and problem‑solving abilities.
• Economic thinking and problem‑solving.
• Professional conduct with vendors, coworkers, and customers.
• Legal age to serve alcohol; responsibility certification or obtainable within six months.
• Degree in Hospitality, Culinary Management, or related field preferred.

Benefits (full‑time/part‑time)

• Structured, generous compensation for all positions.
• Comprehensive Medical, Dental, and Vision benefits.
• Flexible Spending Account/Health Savings Account.
• Commuter Benefits.
• Referral Bonus Program.
• Career Advancement Opportunities.
• Employee Recognition Awards.
• Paid Time Off.

EEO Statement

COTE fully complies with all applicable federal, state, and local anti‑discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status. Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at people@cotemiami.com.