IP Products is hiring: Customer Service Specialist in Burlington

Customer Service Specialist

Company Description

IP Products, a division of Industrial Paper Products, Inc. is based in Burlington, NC, and was established in 1978. IP Products is a wholesale distributor of commercial packaging, safety (PPE), and industrial supplies. Serving both businesses and the public, we provide convenient online ordering and an in-person warehouse store experience in addition to our outside sales team. IP Products is dedicated to meeting customer needs efficiently and effectively. For more information, visit their website or Facebook page.

Role Description

This is a full-time, on-site role for a Customer Service Specialist, located in Burlington, NC. The Customer Service Specialist will handle customer inquiries, resolve issues, and ensure customer satisfaction through excellent service.

Responsibilities

• Managing phone communications
• Assisting customers with orders
• Providing product guidance
• Supporting outside sales representatives
• Maintaining a positive customer experience

Qualifications

• Skills in Customer Support and Customer Service
• Proficiency in delivering exceptional Customer Satisfaction and managing Customer Experience
• Strong Phone Etiquette and effective communication skills
• Ability to work collaboratively and adapt to a fast-paced environment
• High school diploma or equivalent required; additional certifications or experience in a customer-facing role is a plus

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Wholesale

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