Customer Service Specialist Job at Style Netbox in Los Angeles

Customer Service Specialist

Company: Style Netbox
Location: Los Angeles, CA
Schedule: Monday to Friday, 8-hour shifts
Salary: $33 – $35 per hour

About Us

At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.

Job Description

We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients and customers, providing exceptional support and assistance through various channels, including phone, email, and live chat. Our goal is to deliver an outstanding customer experience while addressing inquiries, resolving issues, and ensuring client satisfaction

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Assist customers with order placement, modification, and cancellation requests.
• Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
• Maintain records of customer interactions, transactions, comments, and complaints in the company database.
• Provide product knowledge to customers and facilitate a better understanding of our offerings.
• Collaborate with other departments to ensure customer satisfaction and product availability.

Qualifications

• High school diploma or equivalent; additional customer service training or certification is a plus.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills with a friendly and professional demeanor.
• Strong problem-solving skills with the ability to think critically and act quickly.
• Familiarity with CRM software and customer service tools is desirable.
• Ability to work independently as well as part of a team in a dynamic environment.

Benefits

• Competitive hourly pay: $33 – $35 per hour.
• Clear career path with leadership growth opportunities.
• Mentorship and training programs designed to accelerate development.
• Collaborative and creative work environment.
• Health, dental, and vision coverage.
• Paid time off and holidays.
• Full-time position with consistent Monday–Friday schedule.