Hustle Notice Biz is hiring: Customer Service Agent in Washington

Customer Service Agent

Department: Hustle Notice Biz

Employment Type: Full Time

Location: Washington, DC

Compensation: $17.25 - $24.00 / hour

Description

We are seeking a dedicated and enthusiastic Customer Service Agent to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support that aligns with our company's commitment to excellence. Our ideal candidate is someone who thrives in a fast-paced environment and is passionate about helping others solve their issues effectively.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information and assistance regarding products and services.
• Resolve customer complaints and issues in a professional and empathetic manner.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Identify and elevate priority issues to relevant departments.
• Engage with customers proactively to enhance their experience and gather feedback.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment while managing multiple inquiries.
• Proficient in using customer service software and Microsoft Office Suite.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement