Novonesis is hiring: Customer Service Specialist in New Berlin

Job Overview

Join to apply for the Customer Service Specialist role at Novonesis. We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way. In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future.

Responsibilities

• Processing both domestic and international orders into SAP, reviewing product availability, pricing accuracy, and proper delivery methods.
• Notifying and coordinating with CS Supply Coordinator, Sales, and/or Shipping to assist in resolution of product supply issues impacting timely deliveries to customers.
• Processing orders into deliveries for the warehouse/shipping department, within the agreed time frames, working with shipping, freight forwarders, and local/state agencies to secure and complete export documentation.
• Supporting Customer Service Requests (CSRs) by gathering required information from the customer and creating complaint cases in SAP, ensuring all pertinent information is provided and accurate for the Gatekeeper.
• Providing high level customer service through phone and email interactions with customers; troubleshooting issues and proposing solutions; taking preventative actions to reduce and/or eliminate customer issues; responding to customers within agreed time frames.
• Using due diligence in running daily reports to ensure on-time delivery is not adversely impacted by customer service errors; following double check processes to ensure order entry accuracy to reduce customer service-related errors resulting in customer complaints.
• Creating and maintaining customer master data in SAP to ensure accurate and current customer specific information including contact names, emails, incoterms, transit time, and department specific note fields.

Qualifications

• High School Diploma or GED.
• 1+ year of Customer Service experience.
• Professional and effective written and verbal communication skills with the ability to ask pertinent questions to determine customer needs.
• Comfortable working in a team environment, as well as independently, with a strong sense of accountability and urgency in completing assignments.
• Ability to multi-task and use two computer monitors at one time.
• Working knowledge of logistics and manufacturing processes within the company.
• Ability to perform calculations and conversions such as money, units, cells, etc.

Location

New Berlin, WI

Application Deadline

January 19, 2026

Expected Salary

$23 hr

Benefits

• 401(k) with up to a 9% company contribution.
• Minimum of 3 weeks' vacation plus 12 holidays and 2 weeks of Wellness Time.
• Health, Dental, Vision & Life insurance.
• Healthcare savings account option with generous employer contribution.
• Employee assistance program.
• Parental leave.
• Tuition reimbursement.
• All benefits begin on your first day!

EEO Statement

Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Hiring Notice

At Novonesis, we are committed to a safe and transparent recruitment process. Do not share sensitive personal information. We encourage you to verify legitimacy by contacting directly through official channels.