Customer Service Specialist Job at 4FRONT Engineered Solutions in Mequon

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Do you thrive in an environment where you can provide a personalized service experience, where growth and problem solving are rewarded? Are you driven by increasing sales while maximizing customer satisfaction with finding the right product? Come join the 4Front team and excel in product management, and customer engagement.

What can you expect to do?

• Enter and process orders with product, pricing, scheduling, shipping dates within ERP.
• Partner with manufacturing and shipping departments with any changes.
• Maintain all open and closed sales files.
• Review incoming orders and problem solve any issues with each order.
• Maintain entry and invoicing for all sales orders.
• Be the contact for distributor inquiries that correspond with order entries.
• Assist managers and coordinating departments with customer facing issues.
• Work with Sales, Operations, Engineering about date management, special requests, freight, etc.
• Assist with continuous improvement projects including lean and kaizen events.

What's needed for success?

• Education and Experience: Requires a high school diploma. General education or college courses equivalent to an Associate’s degree in Business Administration is desirable.
• 2-4 years of experience in customer service working directly with customers, salespeople, or distributors.
• Experience using iPhone and iPad is a plus.
• Computer Skills: Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work.
• Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred.
• Experience using manufacturing ERP software, JD Edwards, preferred.

Why 4Front?

Generous PTO program

11 paid holidays: Good Friday, Memorial Day, Independence Day (2 days), Labor Day, Thanksgiving (2 days), Christmas (2 days), New Years (2 days)

Company sponsored benefits include:

• Employer contribution to Health Savings Account, up to $1000
• Life insurance
• STD/LTD/AD&D
• Reimbursement for PPE, including safety shoes and prescription safety glasses
• UHC Employee Assistance Program
• All coverage begins on Day 1 of employment!

About the Company

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Seniority level

Associate

Employment type

Full-time

Job function

Sales and Customer Service

Industries

Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at 4FRONT Engineered Solutions by 2x

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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