ICL Group is hiring: Customer Service Specialist in North Charleston

Customer Service Specialist role at ICL Group

Base pay range

$47,000.00/yr - $64,000.00/yr

Additional compensation types

Annual Bonus

Job Description

As the Customer Service Specialist, you will serve as the main point of contact for order‑related activities while ensuring customer loyalty through effective management of the order process. This role works closely with the Customer Supervisor to improve the customer experience, drive sales growth, and represent the ICL brand professionally. It is integral to the ICL Growing Solutions North America team and works with internal and external stakeholders.
Location: This position is remote from home, but we are seeking candidates located near North Charleston, SC for occasional on‑site training and meetings.

Responsibilities

• Communicate with internal customers such as Territory and Regional Managers, Supply Chain, and Procurement teams.
• Act as the main contact for distributors and enter all orders for that distributor.
• Answer and respond to all emails regarding order status, product availability, and routing questions when needed.
• Problem‑solve by assembling truckloads of material and piecing orders together to ensure timely delivery.
• Learn the product catalogue and shipping origins for each product.
• Run daily reports to track delays and monitor order shortages.
• Participate in weekly sales calls and provide corrective solutions for the whole team.

Requirements

• 3+ years of experience managing customer accounts with order entry.
• Import/export experience and knowledge of logistics/supply chain is beneficial but not required.
• Proficiency in Excel, Outlook, and QAD is helpful but not required.
• Strong problem‑solving, creativity, and attention to detail.
• Organized and dedicated to satisfying customers.

Compensation at ICL

Your final base salary will be determined based on geographic location, skills, education, and/or experience. In addition to the base salary, an annual bonus target of 5% is available subject to plan provisions.

Benefits

• Competitive pay
• Medical, dental, vision, and life benefits that start quickly – the first of the month after hire.
• Wellness Incentive Program to lower your health insurance cost.
• Inclusive benefits for growing families, covering fertility, adoption, and parental leave.
• Generous leave and FMLA policies.
• Tax‑advantaged health savings and spending accounts (when applicable).
• Prescription program that provides most generic maintenance medications at no cost (including insulin products).
• 401(k) eligibility from day one with a generous company matching contribution; 100% vested after one year of service.
• Crisis assistance to support employees during unforeseen circumstances.
• Employee Assistance Program with comprehensive mental health support.
• Student loan assistance.
• Business travel reward points eligible for personal use.
• Paid time off to support volunteering and participation in Employee Resource Groups.
• Free membership to a discount program offering savings on travel, entertainment, groceries, and more.

Who is ICL?

ICL Group is a leading global specialty minerals company that creates impactful solutions for humanity’s sustainability challenges in the food, agriculture, and industrial markets. ICL leverages its unique bromine, potash, and phosphate resources, a global professional workforce, and sustainability‑focused R&D and technological innovation to drive growth across its end markets. With a culture based on leadership, innovation, and sustainability, ICL is an Employer of Choice. ICL shares are dual‑listed on the New York Stock Exchange and the Tel Aviv Stock Exchange (NYSE and TASE: ICL). The company employs more than 12,500 people worldwide, with 2023 revenues of approximately $7.5 billion.

EEO-USA

Equal Opportunity/Veterans/Disabilities

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service

Industries

Agricultural Chemical Manufacturing