Customer Service Representative Job at Molly Maid USA in Commack

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Location: 6143 Jericho Tpke, Commack, NY, 11725

Base Pay Range

$17.00/hr - $20.00/hr

Benefits & Pay

• Paid training on our proven systems that delight customers. Come grow with us!
• A stable and consistent work schedule
• A fun culture where success is celebrated as a team
• Access to ongoing training
• Branded and comfortable clothing
• Advancement opportunities – we promote from within!
• No nights, limited weekends, no holidays. Guaranteed minimum wage of $17.00 per hour with the ability to make up to $800.00 per week, paid weekly.
• Use our proven sales process to reach weekly and monthly targets, earn even more with our attractive incentives!
• Company Vehicles & Supplies Provided – no wear and tear on your personal vehicle; we provide transportation, equipment, and cleaning supplies.
• Safe & Professional Work Environment – we use eco‑friendly products and follow proven systems that prioritize safety.
• Pride in Meaningful Work – make a real difference by helping families enjoy clean, comfortable homes.

Responsibilities

• Grow and retain customers
• Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we'll celebrate milestones as a team and have fun in the process!
• Communicate with customers and leads in a friendly, positive, and professional manner
• Our team members love our customers, and you will too. Show them you care about their home; make a connection and you'll win.
• Promote our culture and team
• Embrace our culture of teamwork and let your positive attitude energize the team.
• Customer Satisfaction
• Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

Job Requirements

• Legally authorized to work in the United States
• Complete a background check
• Available to work Monday through Friday during the day, 8 am to 5 pm
• Bilingual English/Spanish is helpful but not required

This job will be a great fit for you if you feel energized when talking with customers over the phone, can work with anyone and get along well with different types of people, will spend a lot of time working as a team, can meet customer expectations to deliver an experience that they will recommend to their friends and family, take pride in your attention to detail, are comfortable with a computer and technology, especially Microsoft Office, and have strong interpersonal, oral and written communication skills.

You are applying to work for a franchise owner of Molly Maid, not BRAND SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Consumer Services

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