Customer Service Representative Job at TEKsystems in Atlanta

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TEKsystems is currently hiring for REMOTE Member Service Representatives with a Fortune 100 Financial Institution in Atlanta, GA to start in the Account Services Department.

Position: Member Service Representative (Account Services Department).

Responsibilities

• Respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation.
• Provide information regarding the company's products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service.
• Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
• Handle a call volume of 80‑100+ calls daily.

Qualifications

• High School Diploma/ GED required.
• 1‑2 years of recent customer service experience working directly with customers (call center, collections, banking).
• Ability to work in a fast‑pace, high-volume call center environment.
• Willingness to help others and ability to navigate difficult conversations.
• Professional written and verbal communication skills.
• Strong computer knowledge and data entry/typing skills.

Schedule

• Full-time, 40 hours per week. Shift times available range between 11:00 AM and 11:00 PM.
• Monday–Saturday, with one rotating off day during the week. Must have 6-day availability.
• Must have a 9.5-hour window of flexibility to be able to work. Schedules are provided two weeks in advance.

Training Schedule

• Monday through Friday, 9 AM–5:30 PM.
• Training is scheduled from February 2nd to April 1st.

Location

Must live within 60 miles of Sandy Springs, GA 30328.

Start Date

February 2nd.

Pay and Benefits

Pay range: $19.50 – $19.50 per hour.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available.
• Life insurance (voluntary life & AD&D for the employee and dependents).
• Short- and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, vacation, or sick leave).

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Aston Carter integrated with TEKsystems, effective Jan. 1 2024. This is a Contract to Hire position based out of Sandy Springs, GA.