Customer Service Specialist Job at US Tech Solutions in Franklin

Customer Services Specialist II

1 day ago Be among the first 25 applicants

This range is provided by US Tech Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $25.00/hr

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Location

Franklin, TN (Hybrid) Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Central)

Work from home: Monday & Friday

Duration

6 Months

Summary

Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues.

Process agent onboarding contracts.

Verify insurance licenses, add appointments.

Work with agents to ensure records are complete and validated.

Utilize various systems and websites to ensure accuracy.

Job Responsibility

• Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases.
• Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues.
• Process agent onboarding contracts.
• Verify insurance licenses, add appointments.
• Work with agents to ensure records are complete and validated.
• Utilize various systems and websites to ensure accuracy.

Required Qualifications

• High School Diploma or GED (required)
• 1–3 years of customer service experience
• Insurance industry knowledge (preferred)
• Strong attention to detail and quality standards
• Excellent organizational skills with the ability to prioritize and manage multiple tasks
• Strong analytical and research skills
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills (emails, memos, letters)
• Ability to handle confidential information reliably and tactfully
• Proficiency with Microsoft Office applications (Word, Excel, Access) and internet-based tools
• Ability to build and maintain effective working relationships with internal teams and external partners

Education

Master's Degree level Family Nurse Practitioner program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse role.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

Equal Opportunity Employer

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority Level

• Entry level

Employment Type

• Contract

Job Function

• Health Care Provider
• Hospitals and Health Care

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