Tzurit Or
The VP of L&D will lead the design, execution, and evolution of Tatte Academy, building learning programs that strengthen craft, hospitality, and leadership across the organization. This executive will oversee a multi-disciplinary L&D team, drive certification programs, partner with senior leadership, and ensure learning is embedded into daily café, bakery, catering, and support functions. This leader will architect and deliver Key Initiatives (KIs) for 2026 and beyond, ensuring every team member has a clear, measurable path to mastery, mobility, and belonging. They will also serve as the architect of career pathing, leadership pipelines, and culture reinforcement, enabling Tatte to deliver operational excellence and a differentiated employee experience at scale.
KEY RESPONSIBILITIES L&D Strategy & Leadership
Design and execute a multi-year L&D strategy aligned with Tatte’s growth goals and People & Culture KIs.
Evolve Tatte Academy into an integrated ecosystem spanning onboarding, mastery certification, leadership development, and digital learning (UKG LMS, Jolt, etc.).
Lead and inspire a multidisciplinary L&D team (Program Managers, Instructional Designers, Trainers).
Establish clear annual metrics and dashboards linking learning effectiveness to performance, retention, and readiness KPIs.
Execution of 2026 Key Initiatives
Certified Hourly Trainer Program:
Scale the certification, trainer pipeline, and recognition model across cafés, bakeries, and catering.
MIT Program Evolution:
Redesign the Manager-in-Training experience into a 12–16-week blended journey integrating café immersion, simulation, and coaching.
Certified Training Café Network:
Expand and sustain a national network of certified training cafés for MITs and new hire onboarding.
Career Ladder in LMS:
Build role-based learning pathways and mastery rubrics across Café Ops, Bakery, Culinary, and Support functions.
Leadership Development:
Launch the "Load-Bearing Leaders" and "DM/DEC Academy" programs to strengthen district-level leadership and bench readiness.
Digital Enablement:
Partner with HRIS to connect LMS, UKG, and performance data into actionable insights dashboards.
Learning Design & Delivery Excellence
Oversee the design of scalable, blended learning programs using ADDIE/Successive Approximation (SAM) methodologies.
Ensure all learning content reflects Tatte’s Concept Essence.
Embed assessment, certification, and mastery validation tools into programs (e.g., observation rubrics).
Build learning design standards and templates to accelerate content production and consistency.
Leadership & Stakeholder Partnership
Partner with Operations, Culinary, Bakery, Marketing, and Concept teams to align learning to operational standards and cultural pillars.
Collaborate with HRBPs and TA teams to integrate development with career paths, succession planning, and performance systems.
Present progress, KPIs, and ROI metrics to the Executive Leadership Team (ELT) and Board.
Serve as a visible culture ambassador and role model for growth, inclusion, and belonging.
Team Development & Infrastructure
Lead, coach, and develop L&D team (Instructional Design, Field Training, Program Management).
Build internal capability through structured mentoring, upskilling, and project rotations.
Oversee the annual L&D budget, resource planning, & vendor partnerships (content developers, platforms, consulting).
QUALIFICATIONS & EXPERIENCE Required:
10–15 years of progressive Learning & Development leadership experience, including enterprise-level program design and delivery.
Proven success scaling L&D programs in multi-unit hospitality, retail, or restaurant environments.
Expertise in instructional design, adult learning theory, and digital learning systems (e.g., UKG, Workday, Docebo, Cornerstone).
Strong business acumen; ability to link learning outcomes to operational KPIs and financial performance.
Exceptional leadership, communication, and change management skills.
Preferred:
Master’s in Organizational Development, Learning Design, or Business Administration.
Experience launching certified trainer or academy programs within growth-stage brands.
Familiarity with hospitality operations, culinary training, or brand storytelling.
Comfort navigating multi-market compliance and labor contexts (Boston, DMV, NYC).
Leadership Competencies
Strategic Vision:
Translates company growth strategy into a scalable learning roadmap.
Operational Excellence:
Balances creativity with disciplined program execution.
Inspiring Leadership:
Builds trust, accountability, and high performance within diverse teams.
Cross-Functional Influence:
Operates seamlessly across Operations, HR, and Brand functions.
Culture Stewardship:
Models and reinforces Tatte’s values in every interaction.
Performance Metrics
Learning completion and certification rates (hourly and management).
Readiness and bench strength for key roles (AGM, GM, DM).
Internal promotion rate and time-to-fill reductions.
Employee engagement and learning NPS scores.
ROI on learning investments (attrition reduction, performance uplift).
OUR BENEFITS & PERKS
Competitive pay - ranging from $180,000-$205,000 (depending on experience), and bonus potential of up to 30%
401(k) (with a vesting match)
Health, dental and vision insurance
Paid vacation time and paid sick time
Free employee assistance program services
Free drinks and generously discounted meals
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Tatte is an E-Verify employer.
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KEY RESPONSIBILITIES L&D Strategy & Leadership
Design and execute a multi-year L&D strategy aligned with Tatte’s growth goals and People & Culture KIs.
Evolve Tatte Academy into an integrated ecosystem spanning onboarding, mastery certification, leadership development, and digital learning (UKG LMS, Jolt, etc.).
Lead and inspire a multidisciplinary L&D team (Program Managers, Instructional Designers, Trainers).
Establish clear annual metrics and dashboards linking learning effectiveness to performance, retention, and readiness KPIs.
Execution of 2026 Key Initiatives
Certified Hourly Trainer Program:
Scale the certification, trainer pipeline, and recognition model across cafés, bakeries, and catering.
MIT Program Evolution:
Redesign the Manager-in-Training experience into a 12–16-week blended journey integrating café immersion, simulation, and coaching.
Certified Training Café Network:
Expand and sustain a national network of certified training cafés for MITs and new hire onboarding.
Career Ladder in LMS:
Build role-based learning pathways and mastery rubrics across Café Ops, Bakery, Culinary, and Support functions.
Leadership Development:
Launch the "Load-Bearing Leaders" and "DM/DEC Academy" programs to strengthen district-level leadership and bench readiness.
Digital Enablement:
Partner with HRIS to connect LMS, UKG, and performance data into actionable insights dashboards.
Learning Design & Delivery Excellence
Oversee the design of scalable, blended learning programs using ADDIE/Successive Approximation (SAM) methodologies.
Ensure all learning content reflects Tatte’s Concept Essence.
Embed assessment, certification, and mastery validation tools into programs (e.g., observation rubrics).
Build learning design standards and templates to accelerate content production and consistency.
Leadership & Stakeholder Partnership
Partner with Operations, Culinary, Bakery, Marketing, and Concept teams to align learning to operational standards and cultural pillars.
Collaborate with HRBPs and TA teams to integrate development with career paths, succession planning, and performance systems.
Present progress, KPIs, and ROI metrics to the Executive Leadership Team (ELT) and Board.
Serve as a visible culture ambassador and role model for growth, inclusion, and belonging.
Team Development & Infrastructure
Lead, coach, and develop L&D team (Instructional Design, Field Training, Program Management).
Build internal capability through structured mentoring, upskilling, and project rotations.
Oversee the annual L&D budget, resource planning, & vendor partnerships (content developers, platforms, consulting).
QUALIFICATIONS & EXPERIENCE Required:
10–15 years of progressive Learning & Development leadership experience, including enterprise-level program design and delivery.
Proven success scaling L&D programs in multi-unit hospitality, retail, or restaurant environments.
Expertise in instructional design, adult learning theory, and digital learning systems (e.g., UKG, Workday, Docebo, Cornerstone).
Strong business acumen; ability to link learning outcomes to operational KPIs and financial performance.
Exceptional leadership, communication, and change management skills.
Preferred:
Master’s in Organizational Development, Learning Design, or Business Administration.
Experience launching certified trainer or academy programs within growth-stage brands.
Familiarity with hospitality operations, culinary training, or brand storytelling.
Comfort navigating multi-market compliance and labor contexts (Boston, DMV, NYC).
Leadership Competencies
Strategic Vision:
Translates company growth strategy into a scalable learning roadmap.
Operational Excellence:
Balances creativity with disciplined program execution.
Inspiring Leadership:
Builds trust, accountability, and high performance within diverse teams.
Cross-Functional Influence:
Operates seamlessly across Operations, HR, and Brand functions.
Culture Stewardship:
Models and reinforces Tatte’s values in every interaction.
Performance Metrics
Learning completion and certification rates (hourly and management).
Readiness and bench strength for key roles (AGM, GM, DM).
Internal promotion rate and time-to-fill reductions.
Employee engagement and learning NPS scores.
ROI on learning investments (attrition reduction, performance uplift).
OUR BENEFITS & PERKS
Competitive pay - ranging from $180,000-$205,000 (depending on experience), and bonus potential of up to 30%
401(k) (with a vesting match)
Health, dental and vision insurance
Paid vacation time and paid sick time
Free employee assistance program services
Free drinks and generously discounted meals
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Tatte is an E-Verify employer.
#J-18808-Ljbffr