Boston Medical Center
Operations Director – Ambulatory Clinics (Brighton)
Boston Medical Center, Boston, Massachusetts, us, 02298
POSITION SUMMARY
The Operations Director is responsible for the development and set up of new clinical operations across a range of specialties at BMC South and BMC Brighton. The Operations Director will implement new ambulatory clinics, managing administrative, personnel, fiscal, IT and operational systems to fully launch clinics. The role will launch clinics over the next 1-3 years and transition to multi‑specialty clinic operations. The Operations Director will collaborate with BMC Ambulatory Central Team, lead key initiatives, performance improvement, integration and labor management, and establish ambulatory best practices. DEPARTMENT & SCHEDULE
Ambulatory Clinics (Brighton) – Full Time ESSENTIAL RESPONSIBILITIES / DUTIES
Launch new clinics at BMC‑Brighton and BMC‑South critical to growth objectives. Identify potential changes in operating models required to hit financial and performance targets shifting from an academic to community clinic model. Manage fiscal, IT, real‑estate and other functional service areas necessary to the successful launch of a clinic. Work collaboratively with existing administrative directors and other staff across departments to ensure clinics launch and operate smoothly. Ensure highly productive and cost‑effective quality performance of departments and services; recommend and implement changes in policies and procedures to improve cost effectiveness. Plan departmental/divisional/sectional renovations and moves, assess needs, and design space utilization; oversee and coordinate all aspects of renovations or relocation. Analyze current operations to identify and evaluate program strengths and weaknesses in relation to operational effectiveness; develop strategies and plans for new program development based on competitive trends, market share data, capital needs and human resource utilization. Drive other key performance initiatives at the new hospitals related to volume, quality or experience; manage department and/or ambulatory‑wide projects and performance improvement as required. Other duties as assigned. JOB REQUIREMENTS
EDUCATION
Requires a Bachelor’s Degree in Business Administration, Healthcare, or related field. Master’s Degree preferred or equivalent combination of education and experience. KNOWLEDGE AND SKILLS
Knowledge of clinic operations and necessary steps to launch new clinics, including IT (EPIC) and Revenue Cycle. Demonstrated ability to work successfully with physician partners. Leadership ability to guide, direct, and mentor a multi‑layered staff. Capable of program development, implementation and evaluation, moving from strategy to execution. Capable of long‑range program planning that involves complex decision making tasks. Expert verbal and written communication skills and interpersonal skills, including project management reporting to senior audiences. Must be exceptionally organized to manage multiple priorities and diverse activities, prioritize and meet deadlines. Dedicated team player with willingness and desire to learn and grow within the organization. Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur. Professional in conduct and appearance. Proficient with standard software used in healthcare office setting (MS Word, PowerPoint, Excel, web browser, etc.). COMPENSATION RANGE
$96,500.00 – $140,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being. NOTE
This range is based on Boston‑area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
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The Operations Director is responsible for the development and set up of new clinical operations across a range of specialties at BMC South and BMC Brighton. The Operations Director will implement new ambulatory clinics, managing administrative, personnel, fiscal, IT and operational systems to fully launch clinics. The role will launch clinics over the next 1-3 years and transition to multi‑specialty clinic operations. The Operations Director will collaborate with BMC Ambulatory Central Team, lead key initiatives, performance improvement, integration and labor management, and establish ambulatory best practices. DEPARTMENT & SCHEDULE
Ambulatory Clinics (Brighton) – Full Time ESSENTIAL RESPONSIBILITIES / DUTIES
Launch new clinics at BMC‑Brighton and BMC‑South critical to growth objectives. Identify potential changes in operating models required to hit financial and performance targets shifting from an academic to community clinic model. Manage fiscal, IT, real‑estate and other functional service areas necessary to the successful launch of a clinic. Work collaboratively with existing administrative directors and other staff across departments to ensure clinics launch and operate smoothly. Ensure highly productive and cost‑effective quality performance of departments and services; recommend and implement changes in policies and procedures to improve cost effectiveness. Plan departmental/divisional/sectional renovations and moves, assess needs, and design space utilization; oversee and coordinate all aspects of renovations or relocation. Analyze current operations to identify and evaluate program strengths and weaknesses in relation to operational effectiveness; develop strategies and plans for new program development based on competitive trends, market share data, capital needs and human resource utilization. Drive other key performance initiatives at the new hospitals related to volume, quality or experience; manage department and/or ambulatory‑wide projects and performance improvement as required. Other duties as assigned. JOB REQUIREMENTS
EDUCATION
Requires a Bachelor’s Degree in Business Administration, Healthcare, or related field. Master’s Degree preferred or equivalent combination of education and experience. KNOWLEDGE AND SKILLS
Knowledge of clinic operations and necessary steps to launch new clinics, including IT (EPIC) and Revenue Cycle. Demonstrated ability to work successfully with physician partners. Leadership ability to guide, direct, and mentor a multi‑layered staff. Capable of program development, implementation and evaluation, moving from strategy to execution. Capable of long‑range program planning that involves complex decision making tasks. Expert verbal and written communication skills and interpersonal skills, including project management reporting to senior audiences. Must be exceptionally organized to manage multiple priorities and diverse activities, prioritize and meet deadlines. Dedicated team player with willingness and desire to learn and grow within the organization. Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur. Professional in conduct and appearance. Proficient with standard software used in healthcare office setting (MS Word, PowerPoint, Excel, web browser, etc.). COMPENSATION RANGE
$96,500.00 – $140,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being. NOTE
This range is based on Boston‑area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
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